SAP SAP BDC Customer Success Partner Expert f/m/d 

France, Ile-de-France 

495417241

YOUR FUTURE ROLE

The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

• Empower customer success : Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team.
• Be a strategic advisor : Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures.
• Orchestrate resources : Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model.
• Customize solutions : Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap.
• Advocate for your customers : Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments.
• Utilize premium services : Deliver exceptional service experiences, including managing premium subscriptions where applicable.

YOUR PROFILE

• Industry and technical expertise : Bring experience from the IT industry—whether in software engineering, project management, pre-sales, consulting, or technical customer engagement. Familiarity with the SAP BDC portfolio (e.g., SAP BTP, Analytics Cloud, Cloud Data Management) and cloud platforms (AWS, Azure, Google Cloud) is highly valued.
• Communication and collaboration : Demonstrate excellent communication and presentation skills, with the ability to navigate organizational complexities and foster cross-functional collaboration. Design thinking knowledge is a bonus.
• Customer-focused mindset : Combine customer empathy with problem-solving drive to deliver outstanding results and ensure customer satisfaction.
• Adaptability and passion for learning : Thrive in a dynamic environment by continuously learning new technologies and adapting to regional business practices.
• Multilingual proficiency : German language proficiency at C1 level or higher is mandatory for this role.

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.