דרושים Senior Director Technical Architect ב-Salesforce ב-United States, San Francisco

Job Category

Software Engineering

Job Details

What You Will Be Doing

Lead feature development throughout the software lifecycle: gather requirements, design, build, test, and deploy
Help scale our search services which need to support low latency and high throughput
Have experience with reliably delivering high-quality, distributed, testable, and scalable software
Mentor others in development technologies, tools, and processes
Present your own designs to internal/external groups and review designs of others
Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
Service ownership operate the service, improve supportability, and help resolve customer issues
Improve developer productivity through tooling and software engineering best practices
Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

Skills and Experience

Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
A good understanding of object-oriented programming and experience in at least one object-oriented programming language, e.g. Java, C++.
At least 5 years of object oriented programming experience
Experience using Git / GitHub
Validated understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
Shown understanding of Database technologies such as SQL, PL/SQL and relational database schema design
Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
Previous experience with SaaS development
Team player, get-it-done attitude and quick learner
Understanding of Agile/Scrum methodologies
Experience with Search technologies like Lucene, Elasticsearch, Solr is a huge plus!
Experience working on building Search Platforms/features is a huge plus!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. For Massachusetts based roles, the base salary hiring range for this position is $184,000 to $253,000.

Job Category

Job Details

Role Description:

In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

Responsibilities:

• Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
• Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
• Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce’s acquisitions
• Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
• Deliver business case with detailed financial modeling (resource costs, investment vs monentization, margins) and customer and feature transition plan for launching Success Plans
• Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations

Minimum Requirements:

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• Self-organized and have the ability to initiate tasks independently and see them through to completion
• Minimum 10 years of relevant professional experience, including a strong background in product management and/or strategy consulting
• Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
• Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities

Preferred Requirements:

• Experience in Salesforce products and technologies
• M.B.A.
• Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
• Experience in Support, Success, or Services product managementNote:This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.

Job Category

Software Engineering

Job Details

Requirements:

• High-Level System Design:Create and own the end-to-end architectural designs for complex new features and services. This includes defining service boundaries, data models, API contracts, and integration patterns for large-scale distributed systems.

• Technical Vision & Strategy:Define and drive the long-term technical vision and architectural roadmap for major product areas. Ensure architectural designs align with business objectives and enterprise-wide technology standards.

• Technical Excellence:You will drive technical excellence for our full-stack technologies, focused on customer experience, extensibility, developer productivity, scale and performance.

• Cross-Functional Leadership:Collaborate with senior leadership, product managers, and Principal Engineers to translate product requirements into robust and scalable technical solutions. Your ability to influence and build consensus across the organization is paramount.

• Experience:12+ years of experience in software development, with at least 4+ years in a software architecture role working on enterprise-scale, mission-critical systems.

• Next-Gen Marketplace:As a technical leader you will have a positive impact in multiple areas and influence the broader technology organization while delivering a compelling technical strategy for taking our marketplace into the next generation.

• Alignment:You will ensure that internal product development is aligned with the strategic direction of the ISV Platform and Technology organization as a whole.

• Collaboration:Collaborate with Architects across the platform to craft a vision and execution plan to improve, expand and scale the entire application lifecycle experience of our ISV partners.

• Architecture VAT leader:You will have in-depth expertise in multiple key technologies and will lead others to deliver new and improved solutions for our customers. You are able to both tackle and advise others on complex problems that are ambiguous, sort through the complexity and dependencies, articulate the problem, and come up with elegantsolutions.

• A related technical degree required.

Preferred Qualifications:

• A strong desire to learn technology and a polyglot attitude

• A commitment to quality, stability and performance

• Experience with automated E2E testing frameworks

• Ownership of the whole software development lifecycle, including:

  • Service ownership

  • Familiarity with CI/CD approaches,

  • Experience supporting and troubleshooting software in production

• Excellent communication skills and a strong team player

• Understanding of how to balance speed of delivery with maintainability

• Proficient in written and spoken English

• Conversant with Salesforce Platform features and best practices

• Experienced in developing and maintaining packaged solutions

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $230,700 to $351,800. For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.

Job Category

Software Engineering

Job Details

Responsibilities:

• Drive the vision of enabling a full suite of Salesforce applications on Google Cloud in collaboration with teams across geographies

• Manage, hire and nurture world class team to deliver cloud frameworks, infrastructure automation tools, workflows, and validation platforms on our public cloud platforms

• Drive execution and delivery by collaborating with cross functional teams, architects, product owners and engineers

• Be technically involved and work closely with product owner and architect to build the best in class services and systems at scale

• Encourage ideas, have your point of view and lead with influence

• Make critical decisions, innovate aggressively while managing risk and ensure the success of the product

• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity

• Daily management of stand-ups as the ScrumMaster for no more than two engineering teams

• Occasionally contributing to development tasks such as coding and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen sharp

Experience/Skills required:

• Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience

• 7 + years leading Software Engineering teams

• Experience leading software development projects with a distinguished track record on technically demanding products which have been released for wider consumption

• Service ownership experience of cloud based distributed services running at B2C scale

• Experience working in scrum/agile development environment. Agile mindset, ability to iterate, take risks and evolve.

• A strong adherent to software engineering best practices which enable building world class products such as unit testing, modular code, right abstractions, continuous integration mindset etc

• Strong data structure and algorithms skills and extensive programming experience, preferably in object oriented languages.

• Working knowledge of Kubernetes, service mesh and other moderntechnologies/serviceson public cloud is desirable*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.

Job Category

Program & Project Management

Job Details

Responsibilities

• Own and drive the strategic vision for hosted, third party, and internal events.

• Lead ideation, planning, production, and execution of event programs.

• Partner closely with Salesforce’s Executive Leadership and other business leaders to ensure cross-functional alignment on program goals and key metrics.

• Manage stakeholder communications across the organization including executive expectation setting and briefings around event experience.

• Lead demand generation strategy for executive events to deliver on attendance and pipeline goals and drive return on investment.

• Develop strong relationships with internal sales leaders and teams to deliver on attendance and pipeline goals.

• Track ROI, engagement, and audience feedback to measure results, assess opportunities for improvement, and optimize future events.

• Manage 3rd party vendor relationships with agencies and production partners.

• Develop team standards, process documents, and playbooks that can be shared globally.

• Lead and mentor direct reports and ensure the Salesforce brand is well represented.

Experience & Requirements

• 10+ years relevant experience in event management and marketing.

• 5+ years experience managing teams of 5 or more employees in Go To Market (sales, customer success, marketing) required.

• Experience working closely with Executives (VP+, C-Suite) internally and with customers required.

• Excellent knowledge of and hands-on experience with all aspects of event management, budget management, logistics, vendor negotiation, and marketing.

• Knowledge of working with international regions across time zones and different languages.

• Ability to thrive in a fast-paced environment while multitasking, re-prioritizing projects,

• and communicating priority updates to stakeholders.

• Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and time management skills.

• Excellent executive communication skills, interpersonal skills, and eloquent writing skills.

• Exceptional vendor management skills.

• Able to travel 50% of the time.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.

Job Category

Job Details

This is not a typical operations role. You are a force multiplier, responsible for architecting the strategy, building the operational engine, and creating the compelling narratives that drive our entire attrition reduction effort. You will transform complex data and ambitious goals into a clear, actionable roadmap and communicate our progress and vision to the highest levels of the organization. If you are a master storyteller who thrives on building structure from ambiguity and driving impactful outcomes, we want to hear from you.

Your Impact & Responsibilities:

Strategic Planning & Roadmap Design:

• Attrition Reduction Strategy: Architect and own the overarching strategy for identifying and saving at-risk customers and growing stable customers. You will define the frameworks for customer health, establish data-driven programs and playbooks for engagement.

• Program Roadmap: Develop and maintain a multi-quarter program roadmap, identifying and prioritizing key initiatives across technology, process refinement, and new strategic tests to continuously improve our retention capabilities.

Operational Excellence & Execution:

• Operating Model Design: Develop the end-to-end operating structure for the Attrition Programs team, defining the rhythm of the business, engagement models, and rules of engagement to ensure maximum efficiency and impact.

• V2MOM & Governance: Drive the development and management of the Attrition Council’s V2MOM (Vision, Values, Methods, Obstacles, Measures), ensuring it serves as the north star for the program. You will own the execution of the operating model, monitor its effectiveness, and make necessary adjustments to keep initiatives on track.

Data-Driven Insights & Executive Storytelling:

• Narrative Development: Translate raw data and complex operational metrics into a clear, compelling story about the root causes of customer churn. Your primary deliverable will often be end-to-end narratives with powerful visuals for executive-level presentations.

• Performance Dashboards: Build and manage a suite of performance dashboards that serve as the single source of truth for program metrics, including at-risk accounts, save rates, revenue saved, and team activity.

Stakeholder Management & Reporting:

• Executive Business Reviews (EBRs): Own the creation and delivery of quarterly business reviews for the CSG executive leadership team. You will synthesize program performance, strategic insights, and forward-looking recommendations into concise, high-impact presentations.

• Cross-Functional Alignment: Design and implement a robust cross-functional alignment model to ensure seamless collaboration with key partners in Sales, Product, and Support, driving a unified approach to resolving customer issues.

Required Qualifications & Experience:

• 12+ years of experience in a Strategy & Operations, Business Operations, Management Consulting, or a similar strategic role, preferably within a high-growth enterprise SaaS environment.

• Mastery of Executive-Level Storytelling: Proven, extensive experience building end-to-end narratives and visually compelling presentations for senior executive audiences. You must be able to transform complex information into a clear, concise, and persuasive story. A portfolio or examples of prior work may be requested.

• Strategic & Operational Expertise: Demonstrated ability to design and implement strategic plans, operating models, and governance frameworks from the ground up.

• Data-Driven Mindset: Strong analytical skills with a proven ability to dissect complex problems, identify root causes using data, and deliver actionable insights.

• Leadership & Influence: Exceptional ability to influence and align stakeholders at all levels, from individual contributors to C-suite executives, in a cross-functional, matrixed organization.

• Customer Success Acumen: Deep understanding of the Customer Success function, customer lifecycle, and the key drivers of churn and retention.

• Program Management: Proven track record of managing large-scale, complex programs and driving them to successful completion.

• Education: Bachelor’s degree required. MBA or equivalent advanced degree is strongly preferred.

• 3+ years of Management Consulting experience preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Washington D.C based roles, the base salary hiring range for this position is $196,800 to $300,200. For California-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Illinois based roles, the base salary hiring range for this position is $196,800 to $300,200. For Massachusetts based roles, the base salary hiring range for this position is $196,800 to $300,200.

Job Category

Job Details

Responsibilities:

• Train our new hire sellers on how to do their job so they are ready to leverage our sales methodology to engage with customers, to deliver value, and to exceed their performance goals
• Deliver training on product, sales tools, sales skills, and sales methodology topics with confidence.
• Lead engaging training exercises, both in person and virtually, with exceptional clarity, enthusiasm, and effectiveness to engage and inspire sales professionals.
• Reinforce onboarding requirements so new hires are clear on key onboarding milestones ranging from pre-work, class times, homework and certification requirements
• Collaborate with sales leadership, enablement teams, and business stakeholders to tailor training programs that address specific needs.
• Promote teamwork and collaboration by encouraging peer-to-peer learning and knowledge sharing.
• Own end-to-end execution of ongoing cohorts of learners, including sourcing and briefing guest speakers, liaising with operational partners for onsite logistics, and updating real-time trainer checklists for team visibility

Preferred Qualifications and Skills:

• 4+ years of proven experience as an Account Executive, Sales Trainer, Sales Enablement Specialist, or similar role in a fast-paced sales environment.
• Office-Based: Employee lives within 40 miles of an office and is expected to be in the office 4 to 5 days a week based on job role/function to deliver in person training.
• Strong interpersonal skills; adept at resolving complex business issues and moving solutions to the next level.
• Strong communication skills and attention to detail.

Why Join Us?

• Opportunity to make a direct impact on the success of new sales hires and contribute to revenue growth.
• Work with a passionate, high-performing sales and enablement team.
• A culture of learning, collaboration, and professional development.
• Competitive salary, benefits, and career growth opportunities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $111,200 to $152,900.