Salesforce Product Management Director Salesforce Success Plans Acquisitions 

United States, California, San Francisco 

282166765

Job Category

Job Details

Role Description:

In this role, you will dig deep to understand customer needs and go to market of our acquired companies and provide an assessment of whether the Success Plan portfolio can meet those needs as is. Very often M&As require us to reexamine our existing Success Plans features with an intent to deliver enhancements that benefit all Salesforce customers, not just to those using the acquired product. To that end, you will frequently challenge your thinking and that of your leadership by providing unbiased points of view on changes to our existing Success Plans features. You will develop the offer point of view for launching Success Plans for our acquisitions, deliver a business case including defining the offer transition from legacy support/success offerings to Success Plans.You will have the opportunity to work on some of the most complex and rewarding Success Plans launches and be relied upon to inform and heavily influence how we deliver value to our Customers.

Responsibilities:

• Demonstrate thought-leadership via the offer strategy & vision for our acquired companies support/success portfolio
• Quickly become an expert in our acquired companies, products, existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for these acquisitions
• Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, finance, product/engineering and CS organizations in developing the Success Plans business case for Salesforce’s acquisitions
• Conduct customer and stakeholder research, develop offer POV which includes establishing relevance of Success Plans for the acquisition, rationalization of feature set, and willingness to pay
• Deliver business case with detailed financial modeling (resource costs, investment vs monentization, margins) and customer and feature transition plan for launching Success Plans
• Create outputs in the form of thorough and concise slide decks to secure secure cross-functional senior leadership alignment on recommendations

Minimum Requirements:

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability
• Self-organized and have the ability to initiate tasks independently and see them through to completion
• Minimum 10 years of relevant professional experience, including a strong background in product management and/or strategy consulting
• Ability to systematically break down complex problems, document POVs and drive decisions based on data, facts, and logical reasoning
• Ability to create work product-focused materials and outputs, which will include slide decks, financial models, or other written deliverables
• Effective communicator across all levels of the organization, including driving discussions with senior executives
• Demonstrated ability to lead a high-performing cross-functional team without direct managerial responsibilities

Preferred Requirements:

• Experience in Salesforce products and technologies
• M.B.A.
• Prior product management experience in SaaS, public cloud, or Large Enterprise B2B software
• Experience in Support, Success, or Services product managementNote:This role is office-flexible, with the expectation that you will work from a Salesforce office (Seattle/Bellevue, Chicago, Indianapolis, New York, San Francisco or Atlanta) three days per week.

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For California-based roles, the base salary hiring range for this position is $193,800 to $281,100. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.