Share
Job Category
Job Details
Lead a team of 8+ CSMs, fostering growth and excellence.
Address and resolve customer blocking issues in collaboration with frontline managers.
Execute strategies for Signature Success Plan renewals across teams.
Work closely with peers and selling partners on capacity planning for Signature obligations.
Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.
Partner with recruiting teams to orchestrate impactful talent acquisition events.
Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training.
Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.
Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders.
As a Territory or Cloud Manager, monitor key performance indicators, including Customer Health. using Customer Success Score and Salesforce Loyalty.
As a Cloud Manager, be responsible for delivery metrics, ensuring consistent progress and results.
Possess a minimum of 4+ years in leadership roles with direct experience in customer success and team management.
Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
Demonstrate excellent communication skills to bridge between various teams and levels.
Showcase a proven track record in talent management, including recruitment, retention, and development.
Familiarity with Salesforce's product offerings, services, and the larger industry landscape.
Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
Experience working with Enterprise-level customers.
Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
These jobs might be a good fit