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Salesforce Director Customer Success Management 
United States, Georgia, Atlanta 
687908975

Yesterday

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Job Details

Your Impact:
  • Lead a team of 8+ CSMs, fostering growth and excellence.

  • Address and resolve customer blocking issues in collaboration with frontline managers.

  • Execute strategies for Signature Success Plan renewals across teams.

  • Work closely with peers and selling partners on capacity planning for Signature obligations.

  • Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed.

  • Partner with recruiting teams to orchestrate impactful talent acquisition events.

  • Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training.

  • Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.

  • Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders.

  • As a Territory or Cloud Manager, monitor key performance indicators, including Customer Health. using Customer Success Score and Salesforce Loyalty.

  • As a Cloud Manager, be responsible for delivery metrics, ensuring consistent progress and results.

Preferred Qualifications & Skills:
  • Possess a minimum of 4+ years in leadership roles with direct experience in customer success and team management.

  • Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.

  • Demonstrate excellent communication skills to bridge between various teams and levels.

  • Showcase a proven track record in talent management, including recruitment, retention, and development.

  • Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

  • Experience working with Enterprise-level customers.

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.

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