Sr Dir Global In-person Payments jobs at Paypal in United States, Toledo

Essential Responsibilities:

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

This role will focus on supporting several Vertical SaaS Platforms, with a strong emphasis on technical solution selling and developing a standardized, vertical-specific knowledge base and best practices. The successful candidate will play a key role in building repeatable solutions and frameworks tailored for leading vertical SaaS partners, ensuring the team is equipped to address their unique solution requirements, integration, and growth needs.

• Master’s degree in computer science or equivalent.
• Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
• 8+ years of experience with Payments (Credit Card, Banking, Online, Offline, Checkout flows, Consumer Wallets, etc.), especially with e-commerce systems, payments gateways, and payment processors.
• 8+ years of experience in Solutions and/or Integration Engineering or Professional Services, preferably with large to enterprise-level companies engaged in e-commerce.
• 5+ years of experience with system discovery process, requirements gathering, systems architecture, or development.
• 5+ years of industry experience with POS systems/devices or mobile systems.
• 5+ years of industry experience with Vertical SaaS platforms solution design and/or integrations.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C-level executives and non-technical audiences, ensuring they understand PayPal's technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

This role will focus on supporting several Vertical SaaS Platforms, with a strong emphasis on technical solution selling and developing a standardized, vertical-specific knowledge base and best practices. The successful candidate will play a key role in building repeatable solutions and frameworks tailored for leading vertical SaaS partners, ensuring the team is equipped to address their unique solution requirements, integration, and growth needs.

• Master’s degree in computer science or equivalent.
• Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
• 8+ years of experience with Payments (Credit Card, Banking, Online, Offline, Checkout flows, Consumer Wallets, etc.), especially with e-commerce systems, payments gateways, and payment processors.
• 8+ years of experience in Solutions and/or Integration Engineering or Professional Services, preferably with large to enterprise-level companies engaged in e-commerce.
• 5+ years of experience with system discovery process, requirements gathering, systems architecture, or development.
• 5+ years of industry experience with POS systems/devices or mobile systems.
• 5+ years of industry experience with Vertical SaaS platforms solution design and/or integrations.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please

This job collaborates closely with the business and finance teams on activities such as forecasting, budgeting, month-end closing, financial/deal modeling, performance measurement, reporting and analysis, you will support the development and implementation of transformation projects, optimizing analytics tools and process strategies. Additionally, you will be responsible for reviewing financial or deal model performance, implementing enhancements as needed, you will contribute to improving processes, and you will be collaborating with stakeholders to gather inputs for business forecasts, summarize insights, and present them to senior leadership.

Essential Responsibilities:

• Support planning and forecasting processes
• Review business performance on regular cadences (weekly, monthly,quarterly)Collaboratewith stakeholders to gather inputs and summarize insights
• Produce executive-level presentations
• Work closely with the finance and technical teams to drive process and system improvements
• Facilitate discussions with various stakeholders, manage expectations, and collaborate cross-functionally
• Consult with finance leads to review and discuss key issues, risks, and dependencies for assigned initiatives
• Document and escalate potential risks/issues, assist in developing mitigation strategies, and support their implementation

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field; MBA or professional certification (CPA, CFA) preferred.
• 5+ years of progressive experience in Financial Planning & Analysis, Corporate Finance, or related analytical roles—ideally within a global technology, fintech, or payments organization.
• Proven experience with financial modeling, forecasting, and variance analysis to support business decision-making.
• Advanced proficiency in Excel and financial modeling; experience with planning tools such as SAP, Hyperion, Adaptive Insights, or Workday Adaptive Planning.
• Strong knowledge of GAAP, key financial metrics, and operating performance indicators.
• Experience with data visualization and reporting tools such as PowerPoint, Tableau, Power BI, or SQL for analytics and automation.
• Demonstrated ability to translate complex financial data into clear insights and actionable recommendations.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $84,500 to $140,250

P

Belonging at PayPal:

Any general requests for consideration of your skills, please

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Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us

Any general requests for consideration of your skills, please

The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies. Serving on the Second Line of Defense (SLOD) within the Fair and Responsible Practices (FRP) organization, this role partners closely with Legal, SLOD Stakeholders, Operations, and Product teams to uphold consumer protection standards (e.g., FDCPA, UDAAP). Key responsibilities include providing governance and oversight of compliance requirements and controls, as well as offering consultative guidance to first line partners in a fast paced and dynamic environment to promote effective compliance and risk management across collections operations.

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

In your day-to-day role you will:

• Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements.

• Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization.

• Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives.

• Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices.

• Support and develop monitoring and testing strategies, andcoordinate internal/external audits, regulatory examinations, and responses to compliance inquiries relating to collections.

• Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners.

• Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management.

• Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends.

• Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services.

• Review Collections communications templates, models, and strategy changes

• Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking and escalations.

• Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts.

What do you need to bring:

• 5–7+ years of experience in compliance, risk management, audit, or regulatory oversight, preferably within collections, recoveries, or consumer credit operations.

• Demonstrated knowledge of collections-related regulations, including:

  • Fair Debt Collection Practices Act (FDCPA)

  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

  • Consumer Financial Protection Bureau (CFPB) guidance

  • Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws.

• Demonstrates a proactive approach by identifying potential compliance risks in collections and taking initiative to enhance the organization’s compliance posture and operational effectiveness, while continually enhancing the rigor and execution of compliance routines to support scalability and the speed of First Line of Defense (FLOD) change.

• Proven experience developing and maintaining compliance programs, controls, and monitoring frameworks specific to collections or consumer servicing functions.

• Experience in conducting or supporting monitoring, testing, or quality assurance reviews to assess regulatory adherence and control effectiveness.

• Skilled in collaborating with first and second line of defense teams, including Legal, Operations, and Risk, to develop and implement compliance solutions.

• Experience supporting third-party oversight or vendor management programs for collections agencies or servicing partners.

• Strong understanding of governance structures, Issue Management, and root cause analysis related to compliance incidents.

• Excellent communication and presentation skills, with the ability to clearly explain regulatory expectations and influence cross-functional stakeholders.

• Bachelor’s degree required; advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred.

• Ability to interpret policy and regulatory requirements and apply them in practice.

• High energy and creativity, and the desire to work in a growing and changing environment.

Travel Percent:

0 Bachelors Degree or Equivalent (Required) • CAMS – Certified Ant-Money Laundering Specialist or CRCM – Certified Regulatory Compliance Manager preferred - ABA

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

The ESS provides outbound/proactive and inbound/reactive support, maintenance and consultation, providing assigned merchants with effective issue resolution within established SLAs, supporting merchant servicing actions and ensuring operational excellence to maximize merchant health.The individual acts as the first point of contact for all servicing requests and advocates for their assigned portfolio of accounts.

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us

Any general requests for consideration of your skills, please

As the Director, Payments Enterprise Risk Management, you will play a critical leadership role in overseeing risks tied to payment network operations, transaction flows, and financial exposures. You will design and drive an enterprise-wide risk strategy that ensures operational excellence, fraud prevention, regulatory compliance, and long-term resilience of PayPal’s global payments ecosystem.

Essential Responsibilities:

• Establish overall business or technical strategy for risk management with significant impact on operations.
• Influence executive-level decision-making through strategic risk assessments and recommendations.
• Partner with stakeholders to implement strategies that reduce or transfer identified risks.
• Monitor and analyze risk exposure to ensure alignment with organizational objectives.
• Lead initiatives that contribute to long-term sustainability and resilience in the face of uncertainty.

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Risk Strategy & Governance

• Design and execute PayPal’s enterprise-wide payments risk strategy as part of the second line of defense across fraud, credit, liquidity, and operational risk.
• Establish frameworks for risk assessment, prioritization, and control design, aligning strategies across business functions and geographies.
• Lead operational risk committees and contribute to senior leadership forums, providing regular insights and recommendations to executives and the board.

Holistic Payments Risk Oversight

• Oversee end-to-end risk assessments of payment operations, including reconciliation, ledger integrity, settlement, and exception management.
• Lead efforts to mitigate risks tied to network processing, infrastructure failures, payment fraud, anomalies, processing errors, and vendor exposures.
• Identify, monitor, and report key risk indicators (KRIs) and operational loss events; ensure effective remediation and prevention plans.

Operational Resilience & Controls

• Develop and enhance operational controls to strengthen payment processing integrity, scalability, and fraud defenses.
• Oversee risk modeling initiatives to proactively identify vulnerabilities in transaction networks and implement practical responses.
• Lead incident management, including escalation, investigation, root cause analysis, containment, and remediation.
• Partner with business, technology, compliance, and governance teams to implement process enhancements that improve resilience.

Partnership & Collaboration

• Build strong relationships with payment networks, regulators, financial institutions, and processing partners to strengthen trust and reduce ecosystem-wide risks.
• Partner with fraud, compliance, credit, liquidity, product, engineering, treasury, legal, and other teams to ensure comprehensive risk coverage.
• Provide strategic risk guidance on new payment products, projects, and technology deployments.

Leadership & Culture

• Inspire and mentor diverse talent within risk and payments teams, fostering collaboration, innovation, and accountability.
• Act as a thought leader in advancing PayPal’s capabilities in payments risk, operational resilience, fraud management, and governance.

Minimum Qualifications

• Bachelor’s degree in business, finance, or related field; advanced degree preferred.
• 12–15+ years of experience in payments, operational risk, fraud prevention, enterprise risk management, or financial regulation.
• In-depth expertise in payment systems, settlement processes, and risk frameworks (SOX, COSO, or equivalent).
• Proven track record of success in complex financial or fintech environments.

Preferred Qualifications

• Experience with high-volume, high-value payment networks in a fintech, payments processor, or financial institution.
• Strong technical acumen for collaborating with engineering and risk teams on tools, models, and algorithms.
• Familiarity with global payment requirements, fraud trends, regulatory standards, and compliance practices.
• Exceptional leadership, communication, and executive influencing skills.
• Demonstrated ability to build cross-functional and external partnerships.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please