Primary Responsibilities:- Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
- Provide solution designs, and systems engineering configurations
- Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
- Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
- Design technical solutions that can solve customer business problems or create a new service offering
- Participate in the development and support of content (presentations, WP’s, use cases…) for customers and partners
- Maintain knowledge of competitive landscape and share with peer group
- Champion a collaborative, team-based environment, sharing standard methodologies and success and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Perform other related duties as assigned
Customer support activities include:- Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
- Develop and maintain trusted advisor relationships with customer technology staff and management
- Consistently provide elite customer service during pre-sales and post-sales activities
- Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
- Actively use Salesforce.com for each opportunity and named account
- Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
- Understand and effectively utilize F5 organizational resources
- Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
- Identify and qualify technical opportunities
- Influence Sales strategy
- Determine viability of opportunity and map out account political structure
Post sales activities include:- Understand and follow critical issue process
- Partner with the F5 Technical Support and customers/partners to resolve issues
Qualifications:- 8+ years related industry experience in a dynamic high-tech environment with a BA/BS or equivalent work experience.
- 5+ year pre-sales experience
- System administrator skills with UNIX, Microsoft or application knowledge
- Solid grasp of LAN and WAN networking protocols and technologies, including switching, routing, and security (e.g., Layer 4-7, firewall, DDoS, etc)
- Industry trends and cycles
- Excellent written and oral interpersonal skills
- Excellent presentation skills.
Added Plus:- Industry and F5 Networks-targeted technologies i.e. Application Delivery Control, Application Access Control, SSLintercept/inspection,and Web Application Firewall Security.
- Good understanding of LTM, DNS, AFM and DDoS
- Application development experience with any of the following:
- Open source and public cloud technologies (Github, Ansible, AWS CFTs, Azure ARM templates, GCP, etc.)
- Modern development methodologies (Agile, CI/CD)
- Static and dynamic code analysis security technologies
- Applications written or refactored for containers (Docker, Kubernetes, etc.)
- Various scripting and programming languages and operating systems (tcl, python, Assembly, C, Javascript, Node.js, Linux OS, etc.)
Physical Demands and Work Environment:- Duties are performed in a normal office environment while sitting at a desk or computer table.
- Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
- Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
- Duties may require out of town travel up to 30% of the time.
- TS/SCI with Full Scope Poly
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $153,500.00 - $230,300.00