דרושים ב-Netflix ב-Philippines, Manila

Key Responsibilities

• Audience Analysis & Presentation:Utilize proprietary and syndicated tools to analyze and present Netflix's audience data, effectively communicating insights to the marketplace and advertiser clients.

• Support for Advertising Sales:Assist the Advertising Sales team with research and analytics, including audience data, cultural insights, campaign metrics, and campaign measurement solutions.

• Industry & Trend Analysis:Conduct research and analysis on industries, companies, business models, and marketing strategies across key advertiser verticals such as CPG, Retail, Tech, and Telecom to generate market-facing insights on current and emerging trends.

• Stakeholder Communication:Maintain effective communication with stakeholders by setting clear timelines and next steps, ensuring timely delivery of project objectives.

• Campaign Insights & Optimization:Integrate campaign measurement results to develop compelling narratives, present insights to clients and agencies, and provide guidance on how to shift their investments to Netflix.

• Causal Testing & Research Design:Design and execute advanced causal tests for Brand Effectiveness and Incremental Lift, along with quantitative and qualitative research on audiences, industries, and content.

• In-Depth Analysis & Insight Generation:Conduct thorough analyses of measurement outputs to deliver comprehensive and actionable insights.

• Learning Agendas & Playbooks Development:Contribute to the creation of advertiser and category-specific learning agendas and playbooks, incorporating innovative approaches.

• Case Study Development:Develop case studies based on ongoing and completed analyses to highlight successful strategies and outcomes.

Experience & Skills

• 4-6 years at a Streaming, TV, digital media company, or media / digital agency.

• Understanding of quantitative and qualitative methodologies within the advertising landscape.

• Experience in research methods and data analysis - 1st party data, customer research, qualitative and quantitative studies.

• Strong understanding of methodology, data, and systems from syndicated research providers (e.g. Nielsen Ibope, HR Media, GWI, TGI, comScore).

• Understanding of local video audience measurement systems.

• Understanding of the competitive streaming and TV marketplace.

• Intermediate understanding of digital media ad sales and marketplaces including Direct IO & Programmatic advertising.

• Self-starter and self-motivated with strong communication skills and expertise in managing larger-scale, complex projects.

• Expertise in advanced measurement methodologies is desirable (Reach & Frequency, Incremental lift, Brand lift, Matched-Market testing, Multi-Cell testing, A/B testing, Marketing Mix Models and bespoke campaign effectiveness studies).

• Comfort in analyzing large and disparate data sets to generate strategic and actionable insights.

• Proficiency with Microsoft Excel and PowerPoint & Data visualization tools (Tableau is desirable).

• Familiarity with Google Docs is desirable.

• Familiarity with concepts of database design and SQL is desirable.

• Able to communicate effectively in English

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Korean language skill is required for this role

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

Key responsibilities:

• Software Provisioning :Manage the end-to-end software provisioning process, including the assignment, installation, and configuration of software licenses and applications to end-users and systems

• License Management :Monitor and track software license usage, ensuring compliance with licensing agreements, and avoiding over-licensing or under-licensing situations

• User Support :Provide support to end-users regarding software requests, installations, and troubleshooting issues related to software provisioning

• Vendor Coordination :Work closely with software vendors to manage license renewals, negotiate contracts, and resolve any issues related to software provisioning or licensing

• Inventory Management :Maintain accurate records of software assets, licenses, and provisioning activities in asset management systems or databases

• Compliance Monitoring :Ensure that all software provisioning activities adhere to organizational policies, industry standards, and regulatory requirements

• Reporting :Generate and maintain regular reports on software usage, license compliance, and provisioning activities for management review

Qualifications:

Experience:

• 2+ years of experience in software asset management, software provisioning, asset data analysis, or a related role.
• Experience with software license management tools and asset management systems.

Skills:

• Strong understanding of software licensing models and compliance requirements.
• Excellent organizational skills with a keen attention to detail.
• Proficient in using IT service management (ITSM) tools and software provisioning platforms.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Certification/s:

• Relevant certifications in software asset management (e.g., CSAM, ITIL) are a plus

The Role

This role is primarily tactical and does not have any direct reports.

Key Responsibilities:

• Conduct thorough audits of title setups to ensure launches are seamless

• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time

• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards

• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others

• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use

• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner

• Develop operational and technical expertise as it relates to title launches

Required Experience/Skills:

• 5+ years in asset and/or project coordination

• Ability to thrive in a fast-paced environment

• Experience in fast-paced operational setup where SLA adherence is critical

• Excellent project management skills and the ability to keep multiple priorities moving at the same time

• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests

• Adept in project tracking and task management systems such as Airtable and Monday.com

• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines

• Ability to grasp technical workflows quickly

• Adaptability to switch across different work streams or projects, depending on business needs

• Experience in working on global teams with diverse backgrounds and perspectives

• Clear, concise, and flexible communicator

• Japanese/Korean language skills are a plus, but not required

• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office

A successful candidate will be ready to give improvement suggestions and very passionate, self-motivated, proactive, quick-thinking, flexible, able to pivot when necessary, thorough and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and an unwavering attention to detail at all times. This is a demanding and fast moving position that requires someone who is a proactive and positive thinker, and able to exercise good judgment and communication.

What You’ll Do:

• Deliver a five-star service experience: Act as the first point of contact for employees, guests, vendors, and interview candidates, ensuring all interactions reflect Netflix’s high standards for service, professionalism, and hospitality.

• Support workplace operations: Build and maintain vendor relationships to ensure top-tier service, handle purchase orders, and oversee inventory of office supplies, swag, and front-of-house materials, ensuring nothing essential is ever out of stock.

• Be a part of EH&S (Environment, Health & Safety) and ERT (Emergency Response Team) and act as Fire Warden/Emergency POC.Some on call availability, flexible schedule for off hours/emergency support

• Keep communication flowing: Monitor and respond to inquiries on employee-facing platforms such as Slack, addressing questions and concerns efficiently while maintaining a helpful, approachable tone.

• Maintain high workplace standards: Conduct regular site walkthroughs to ensure the workplace is clean, safe, and aesthetically aligned with Netflix’s culture. Identify and address health, safety, or maintenance issues proactively.

• Execute memorable events: Collaborate with internal partners and external vendors to coordinate and facilitate employee events, ensuring smooth operations and a positive stakeholder experience.

• Promote sustainability initiatives: Partner with vendors and internal teams to implement and improve sustainability efforts in workplace operations, driving eco-friendly practices across the office.

• Create and refine playbooks: Develop and maintain detailed workplace playbooks to document processes, ensuring clarity and consistency for the team and enabling operational excellence.

• Support cross-functional collaboration: Partner with teams across and outside of Enterprise Operations to execute key projects, improve processes, and meet shared objectives.

• Contribute to workplace aesthetics: Work with the Workplace Operations team to ensure office aesthetics meet Netflix’s standards, creating an environment that’s welcoming, inspiring, and aligned with our brand.

• Be agile and proactive: Provide support for ad-hoc projects and initiatives, from workplace pilots to employee engagement efforts, always staying flexible and focused on delivering exceptional results.

• Oversee the food & beverage program to ensure that the program is designed to fuel creativity, collaboration, and connection.

• Develop and oversee all Preventative Maintenance Program and look after the all office equipment are functioning properly.

Who You Are:

• Experience: 3-5 years in facilities, workplace operations, and hospitality, ideally in a fast-paced, dynamic environment. Entertainment or Media experience is a plus.

• Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Slides) and Slack; experience with project management and ticketing tools such as Asana, Zendesk, or similar platforms.

• Relationship-Building: Proven ability to build and maintain positive relationships with team members, cross-functional partners, and external stakeholders, fostering collaboration and trust.

• Operational Excellence: Proactive and self-motivated, with a strong focus on delivering exceptional results and driving continuous improvement.

• Communication: Strong written and verbal communication skills, capable of conveying information clearly, concisely, and with confidence to a variety of audiences.

• Problem Solving: Exceptional problem-solving abilities, with a willingness to take calculated risks, think creatively, and offer innovative solutions.

• Organization and Multitasking: Adept at managing multiple priorities in a high-energy, creative environment. Demonstrates strong attention to detail, excellent organizational skills, and the ability to meet deadlines under pressure.

• Flexibility: A positive, adaptable attitude and the willingness to work outside standard office hours when needed to support operations or events.

• Culture: A clear understanding of and commitment to embracing Netflix’s unique culture of freedom and responsibility, while contributing to a collaborative and high-performing environment.

• Ability to be discreet and maintain confidential information

• Location & Availability: This is a full-time, on-site role based in Manila, Philippines. Candidates must be available to work in person and comfortable working flexible hours, including early morning/late evenings and weekends, as needed.

Responsibilities

• Exceptional at leading the implementation of strategic talent initiatives across a variety of disciplines: culture building, organizational development, talent management, and inclusion and diversity. You are interested and experienced in thinking strategically while having a proven ability and interest in hands-on work and execution.

• A dynamic and thoughtful leader with a collaborative and influential leadership style, the ability to inspire others into action, and to think creatively about solutions. Your business leaders trust your judgment and seek your perspective.

• Experienced in developing highly effective leaders who build strong teams, leading with empathy, and unlocking the capabilities of a global, diverse workforce. You are a strong Ally and understand how to lead change toward a culture of inclusion.

• Passionate about and experienced with leading through change and navigating ambiguity, while maintaining operational excellence. Comfortable working autonomously and able to demonstrate proactivity in identifying and addressing potential challenges before they become problems.

• Adept at exploring and analyzing data to identify insights and opportunities for business impact, using data to drive business decisions and tell a compelling story that influences stakeholders.

• A self-starter who is comfortable in both the details and strategy, demonstrating curiosity about the business and organization overall with a desire to uplevel the partnership with the teams they support.

• A great communicator who can share context effectively and bring clarity to messages.

Qualifications

• Minimum of 12 years on progressive human resources experience working in dynamic environments, must have robust HR Business Partner experience and proven ability and interest to be hands-on. .

• A background or knowledge in the shared service industry and ability to lead the team is also a plus.

• Strategic thinking and business acumen with the ability to translate business strategy into actionable talent solutions.

• Demonstrated learning agility and adaptability.

• Demonstrated stakeholder management and influencing skills - especially with senior leaders.

• Track record of thriving in a high-performance culture with strong resilience.

• Proven coaching, communication, and leadership skills, setting an example of excellence.

• Analytical skills with experience in using data to drive decision-making.

• Expertise in change management, capable of navigating complex and ambiguous situations.

• Cultural sensitivity and experience in working within a diverse, multicultural environment.

• Good understanding and experience in Philippines Labor Law

• Fluency in English is required

Netflix Culture Ambassador

• Be a Netflix Culture Ambassador for the team and Managing cultural updates and discussions with the team

• Focus on talent development, team building, and training.

• Develop team members through coaching and feedback results

• Be the first point of contact for daily guidance on process queries/clarifications

• Conduct daily huddles & 1:1 with the team

• Evaluate team performance and set goals for the team using KPIs/SLAs

• Manage staff leaves, coverage and overtime along with training, and performance evaluations. All areas noted here should be a regular topic of discussion with the Manila AP Manager and the APAC regional leader

• Oversee invoice processing (high volumes of invoices daily) by the team members.

• Monitor invoice processing SLAs and conduct analysis for tickets that exceed SLA thresholds

• Prepare metrics and review them with AP Manila Manager and Regional AP leaders

• Manage AP procedures and ensure compliance with AP & SOX Controls

• Review daily metrics and track employee performance, SLA, and daily activities

• Regular alignment with the APAC Regional lead to ensure the KPIs and SLAs are reasonable

• Identify areas of inefficiencies and training opportunities

• Review and monitor AP aging and resolve aged invoices/credits

• Research and resolve invoice discrepancies effectively

• Ensure compliance with internal controls and financial deadlines

• Assist with internal/external audit reviews and ensure compliance with SOX guidelines

• Support the Invoice Resolution team in year-end 1099s and 1096s reviews

• Support the team in monthly AP close activities

• Identify opportunities for process improvement, standardization

• Discuss with leadership on appropriate policies, procedures and internal controls.

• Assist with special projects, including system upgrades and standardizing SOPs

• Evaluate invoice quality based on a metrics-driven approach and develop a training plan based on identified gaps in partnership with the appropriate AP Regional Leader

• Regional Leader’s Support & Liaison

• Experienced people manager at a global company preferably in a shared services environment.

• Demonstrates ability to manage a multi-faceted dynamic and talented team in a fast-paced environment

• Understanding of U.S. and International GAAP Accounting Principles

• Able to maintain a high level of accuracy in reviewing and auditing Invoice and Payment transactions that comply with AP Controls and SOX Compliances

• Customer-oriented person who focuses on best-in-class communication and attention to detail and conflict resolution

• Excellent written and verbal communication skills

• Proficient in Excel and ERP systems (Workday experience a plus)

• Experience using ticketing tools like FreshDesk or Zendesk a plus

• A forward-looking thinker who can articulate the need for and implement process improvements

• Understanding of SOX compliance rules and guidelines

• Fluent in English, proficient in other languages a plus

• Accounting or Finance background

• 8+ years of relevant experience

• 3+ years of People Management experience

• Degree in a relevant field of study