דרושים ב-Intuit ב-United States, Atlanta

In this role, you will configure and enhance Workday Talent and Performance solutions, working closely with cross-functional partners to drive impactful, data-informed outcomes. This role requires deep functional knowledge of Workday, strong systems thinking, and hands-on experience in configuration, testing, and business process design.

• Serve as a subject matter expert for Workday Talent and Performance modules.
• Configure and maintain system capabilities; troubleshoot and resolve issues.
• Translate business needs into scalable solutions by leveraging Workday functionality.
• Collaborate with People & Places (Intuit HR) and cross-functional stakeholders to co-design end-to-end solutions that enhance employee experience and business results.
• Partner with functional and technical product owners to capture requirements, create system documentation, testing strategy, and implementation planning.
• Provide functional input to change management materials.
• Use data analysis to drive adoption, monitor outcomes, and inform product roadmaps.
• Identify and recommend enhancements to improve process and system performance.
• Collaborate across PART to drive knowledge sharing activities.

Bay Area California $135,000 - $182,500

Southern California $124,500 - $168,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field. Equivalent experience will be considered.
• 5+ years of experience configuring and managing Workday Talent and Performance.
• Strong understanding of HR processes including career development, skills, internal mobility, performance, and talent acquisition workflows.
• Hands-on expertise with system configuration, data analysis, testing, and Workday security/reporting.
• Workday Talent & Performance Certification strongly preferred.
• Collaboration and communication skills across teams and levels.
• Ability to navigate a fast-paced, dynamic environment with multiple priorities.
• Strong analytical thinking and ability to conduct system gap analysis and recommend solutions.
• Experience implementing projects involving Workday Extend strongly preferred.
• Working knowledge of Workday security and reporting.

Hybrid - Atlanta, based preferred

Leadership & People Management

• Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
• Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
• Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
• Champion career development, mentoring, performance management, and team enablement.

Technical & Operational Execution

• Serve as a technical authority and escalation point for complex customer and support issues.
• Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
• Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
• Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.

Customer-Facing Strategy

• Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
• Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.

Cross-Functional Communication & Influence

• Build strong relationships across product, customer success, and cross-functional business partners.
• Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
• Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.

Data-Driven Decision Making

• Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
• Drive initiatives that promote scalability, automation, and repeatability of support processes.

Qualifications

• Bachelor’s degree or equivalent experience in a technical or business-related field.
• 5+ years of leadership experience , with at least 3 years managing high-performing technical teams.
• Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
• Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
• Experience in mid-market support , internal communications , or supportability strategy is strongly preferred.
• Deep understanding of SaaS platforms , customer support systems, and customer success best practices.
• Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
• Demonstrated experience in driving cross-functional alignment , developing internal strategies, and delivering results that directly improve the customer experience.

Preferred Attributes

• Background in technical support, SaaS, or customer experience leadership.

• Develop and execute a comprehensive pipeline generation strategy aligned with the sales objectives of the Mid Market and Money teams
• Lead, mentor, and manage a team of 100 BDRs to meet or exceed pipeline generation targets
• Implement best practices for lead qualification processes to ensure the BDR team delivers high-quality, sales-ready leads to the sales teams
• Oversee the selection, implementation, and optimization of tools and technologies that enhance pipeline generation, such as CRM systems, lead scoring models, and sales enablement platforms
• Work closely with the Mid Market and Money sales leadership to ensure alignment on goals, priorities, and messaging. Collaborate on the development of go-to-market strategies and sales plays
• Establish a feedback loop between the BDR and sales teams to continuously refine lead generation and qualification criteria based on real-time insights from the field
• Partner with marketing teams to design and execute campaigns that drive lead generation
• Provide input on messaging, content, and tactics to ensure marketing efforts support BDR objectives
• Work with product management and marketing teams to ensure the BDRs are well-versed in product offerings and market trends, enabling them to engage effectively with prospects
• Build strong relationships with leaders in other departments, such as Marketing, Product, and Customer Success, to ensure alignment and support for pipeline generation initiatives

• BA/BS degree
• 10+ years of experience in sales, pre-sales, or business development, with at least 5 years in a leadership role overseeing large teams
• Proven track record of leading and scaling large BDR or sales teams, with a focus on pipeline generation and lead strategy
• Strong strategic planning skills, with the ability to develop and execute effective lead generation strategies
• Proficient in using data and analytics to drive decisions and optimize performance
• Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels
• Demonstrated ability to work collaboratively across departments to achieve shared goals
• Experience with CRM systems, sales enablement tools, and lead scoring models

• Set a bold vision for mobile – Define how our apps can uniquely empower small businesses to grow their audience, run campaigns, and build customer relationships from anywhere.
• Lead the mobile roadmap – Shape the end-to-end product strategy for iOS and Android, balancing core improvements with innovative, cross-platform opportunities.
• Enable two-way customer engagement – Build tools that let business owners communicate directly with customers, manage replies, and nurture relationships in real time.
• Deliver omnichannel value – Extend Mailchimp’s capabilities across touchpoints, integrating with web, email, and other surfaces to ensure mobile supports a full-funnel journey.
• Integrate the Intuit ecosystem – Create seamless experiences across Mailchimp, QuickBooks, and other Intuit tools, empowering small businesses to market smarter and operate more efficiently.
• Drive innovation with native capabilities and AI – Leverage platform features like push notifications, widgets, and personalization to make every interaction relevant and effortless.
• Be deeply customer-led – Partner with research, data science, and support to understand customer needs, prioritize high-impact work, and test rapidly.
• Deliver with excellence – Collaborate with engineering, design, and marketing to launch high-quality, performant updates. Define success metrics and continuously improve.
• Mentor and influence – Uplevel junior PMs and help shape how mobile fits into our broader product strategy, working closely with senior leaders across Intuit.

• 5-7 years of product management experience, with 3+ years leading mobile product development at scale.
• Deep mobile expertise, including familiarity with native UX, platform patterns, development practices, and app store dynamics.
• Strategic mindset, with a strong ability to define vision, prioritize ruthlessly, and communicate clearly across org levels.
• Customer obsession, with a strong pulse on the needs of small businesses and service-based entrepreneurs.
• Cross-functional fluency, with experience working closely with engineers, designers, marketers, and data teams.
• Strong analytical skills, with a data-informed approach to decision-making and experimentation.
• Experience building communication or messaging features, or integrating across multiple product surfaces, is a plus.
• Bonus: Experience with Intuit products, or products that blend marketing, commerce, and financial tools.

Strategic Business Partnership and Advisory:

• Serve as a trusted financial and business partner to senior management and the Business Unit leader for the Mailchimp Mid-Market (MM) segment.
• Drive strategic discussions and advise on investment, growth, and operational execution, including the development and refinement of 1- and 3-year strategic plans.

Planning and Forecasting:

• Own US acquisition planning, forecasting, and executive reporting for the MM segment, encompassing managed and unmanaged channels across various product lines (e.g., marketing, SMS, Transactional).
• Develop and manage financial models to deliver clear financial forecasts, incorporating insights from promotional and pricing strategies.

Investment and ROI Analysis:

• Collaborate with the Opex counterpart to drive ROI-focused investment decisions across sales, partnerships, and marketing for the US Mailchimp MM segment.
• Ensure marketing investments align with regional target requirements and Marketing Qualified Leads (MQLs).

Performance Management and Financial Insights:

• Deliver proactive and actionable financial insights to formulate strategies with GTM teams, influencing productivity, cross-sell, ARPC, customer adoption, and revenue outcomes.

Leadership and Team Coaching:

• Proactively lead, influence, and coach within the Finance organization and cross-functional teams.

Education and Experience:

• BS/BA is required; an MBA or equivalent work experience is preferred.
• 6-8 years of experience in FPandA roles is preferred, or additional experience in related roles.

Technical Skills:

• Demonstrable strong knowledge of and experience with SaaS, including a deep understanding of business model

Soft Skills and Personal Attributes:

• Demonstrable experience as a business partner, supporting and constructively challenging non-finance stakeholders.
• Ability to influence all levels of leadership to drive actions, behaviors, decisions, and business outcomes is critical.
• Strong written and oral communication skills, with proven experience presenting to business partners and senior executives with confidence, conviction, and credibility.
• Highly motivated, self-starter with the ability to work independently in a fast-paced environment.
• Ability to simultaneously manage multiple priorities and challenge the status quo to lead change and operational improvements.
• Attention to detail and the ability to synthesize large volumes of data into insightful recommendations for executive leadership are crucial.
• Ability to lead teams to deliver exceptional results and drive business growth.
• Grace under pressure, a good sense of humor, and a dose of humility

• Take pride in creating mobile apps that deliver exceptional user experiences
• Have deep empathy for our customers; keep the user's experience top of mind when building features
• Expertise in translating design (Figma, PSD, etc.) and product requirements into working Android code
• Ability to mock out server-side dependencies to move fast. Knowledge of server-side development processes, tools, and technology is a huge plus
• Collaborate in ideation, scoping, estimating, and prioritizing work while investigating and resolving defects.
• Ensure high application performance and quality through rigorous testing and peer reviews

• 2+ years’ experience developing mobile applications using Android technologies like Kotlin, Jetpack Compose, MVVM
• BS/MS in computer science or equivalent work experience
• Aware of basic AI capabilities, specifically GenAI
• 1+ years’ experience in the Software design/architecture process
• 2+ years’ experience with web services (consuming or creating) with REST, GraphQL or Protobuf
• Solid communication skills to explain complex technical issues to both technical and non-technical audiences
• Solid understanding and ability to implement Google’s Material Design standards
• Experience with unit testing & Test-Driven Development (TDD)

Preferred Experience:

• Experience developing, maintaining, and innovating large scale, consumer-facing web or mobile applications
• Experience with big data and analytics for mobile applications
• Familiar with the development challenges inherent with highly scalable and available mobile applications
• Always Be Learning: Experience with open-source technologies (if no practical work experience w/ large scale mobile apps — you’re prototyping and/or researching up-and-coming technology and solutions)

• Serve as a dedicated trusted advisor, ensuring customers fully leverage IES to meet their business needs.
• Own the customer lifecycle, driving product adoption and customer satisfaction.
• Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
• Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
• Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
• Monitor key customer success metrics, such as health scores, usage trends, and retention indicators, to identify risk and expansion opportunities.
• Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
• Lead churn prevention strategies, ensuring customers see long-term value and remain engaged.
• Provide consistent feedback to support teams, influencing enhancements that better serve mid-market businesses

• 3+ years of experience in Customer Success, Account Management, or B2B Client Engagement.
• Experience working with mid-market customers, particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting.
• Proven track record of driving product adoption, improving retention, and delivering business value.
• Strong problem-solving skills with the ability to proactively identify risks and implement solutions.
• Excellent communication and relationship management skills, capable of guiding customers at all levels.
• Experience in SaaS, cloud-based enterprise solutions, or financial management platforms.
• Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
• Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards.