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GE HealthCare Customer Service Coordinator 
Spain, Community of Madrid, Madrid 
986461043

01.09.2024
Roles and Responsibilities
  • Provide an excellent service for end customers; distributers & subsidiaries, as applicable.

  • Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.

  • Respond to customer queries in a timely and professional manner.

  • Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.

  • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

  • Build effective relationships with other departments to understand impact to customers and service levels.

  • Work collaboratively with other GE departments for dispute resolution.

  • Resolve invoice queries, raising credits and debits

  • Establish close relationships with customers and commercial partners to gain their trust.

  • Develop solid product knowledge and a strong understanding of the Supply Chain.

  • Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.

  • Manage Complaints in line with company policy and systems.

  • Routine work handling accordingly local standards and procedures

  • Contribution to team goals and KPI metrics.

Qualifications/Requirements
  • Outstanding communication skills, both written and oral.

  • Excellent knowledge of the Spanish and English Language, in written and oral.

  • Customer focused

  • Ability to manage self and tasks in a proactive manner

  • Excellent organizational and administrative skills

  • Attention to detail, Accuracy and flexibility

  • A calm and analytical approach to problem solving

  • Willingness to work as part of a team, and drive/progress individual projects

  • General computer skills (Word, Excel, Outlook, Explorer)

  • Ability to keep focus in a hectic environment

Total Rewards:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.