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Provide an excellent service for end customers; distributers & subsidiaries, as applicable.
Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.
Respond to customer queries in a timely and professional manner.
Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.
Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
Build effective relationships with other departments to understand impact to customers and service levels.
Work collaboratively with other GE departments for dispute resolution.
Resolve invoice queries, raising credits and debits
Establish close relationships with customers and commercial partners to gain their trust.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.
Manage Complaints in line with company policy and systems.
Routine work handling accordingly local standards and procedures
Contribution to team goals and KPI metrics.
Outstanding communication skills, both written and oral.
Excellent knowledge of the Spanish and English Language, in written and oral.
Customer focused
Ability to manage self and tasks in a proactive manner
Excellent organizational and administrative skills
Attention to detail, Accuracy and flexibility
A calm and analytical approach to problem solving
Willingness to work as part of a team, and drive/progress individual projects
General computer skills (Word, Excel, Outlook, Explorer)
Ability to keep focus in a hectic environment
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
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