GE HealthCare Customer Service Coordinator 

Spain, Community of Madrid, Madrid 

986461043

• Provide an excellent service for end customers; distributers & subsidiaries, as applicable.

• Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.

• Respond to customer queries in a timely and professional manner.

• Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.

• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.

• Build effective relationships with other departments to understand impact to customers and service levels.

• Work collaboratively with other GE departments for dispute resolution.

• Resolve invoice queries, raising credits and debits

• Establish close relationships with customers and commercial partners to gain their trust.

• Develop solid product knowledge and a strong understanding of the Supply Chain.

• Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.

• Manage Complaints in line with company policy and systems.

• Routine work handling accordingly local standards and procedures

• Contribution to team goals and KPI metrics.

• Outstanding communication skills, both written and oral.

• Excellent knowledge of the Spanish and English Language, in written and oral.

• Customer focused

• Ability to manage self and tasks in a proactive manner

• Excellent organizational and administrative skills

• Attention to detail, Accuracy and flexibility

• A calm and analytical approach to problem solving

• Willingness to work as part of a team, and drive/progress individual projects

• General computer skills (Word, Excel, Outlook, Explorer)

• Ability to keep focus in a hectic environment

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.