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NetApp Renewal Specialist United States, North Carolina 940719393
25.06.2024
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Job Requirements
- Negotiate all facets of renewal contracts and develop winning negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from NetApp
- Identify customer needs and demonstrate account management capabilities to guide renewal closure
- Maintain an understanding of NetApp licensing and consumption models to provide both sales and customer assistance in licensing discussions
- Partner with Customer Success to monitor customer health metrics to identify risks
- Develop renewal risk mitigation strategies and guide appropriate actions with partner teams
- Work with the wider team to provide regular and accurate updates on renewal status to management and escalate when needed
- Own renewals forecast for assigned district and maintain an accurate and detailed opportunity pipeline
- Engage customers in conversations around renewal readiness, timing, and general customer needs
- Partner with Customer Success team and connect with customers on multi-year contracts to ensure continued engagement and customer value realization
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
- Lead the mechanics of the quote-to-close process, ensuring quote quality and timeliness
- Work with Field Sales, Services, Quoting Team, and Excellence teams to resolve complex issues regarding renewal opportunities
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use
Education
- Aptitude and readiness for learning and understanding new technologies
- Creativity in problem-solving and good customer service skills
- Ability to understand and communicate technical solutions and selling concepts
- Strong ability to use data and drive insights, and execute
- Has strong communication and organizational skills
- Interacts and collaborates with cross functional teams across time zones and cultures
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