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NetApp Renewal Specialist 
United States, North Carolina 
940719393

25.06.2024
Job Requirements
  • Negotiate all facets of renewal contracts and develop winning negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from NetApp
  • Identify customer needs and demonstrate account management capabilities to guide renewal closure
  • Maintain an understanding of NetApp licensing and consumption models to provide both sales and customer assistance in licensing discussions
  • Partner with Customer Success to monitor customer health metrics to identify risks
  • Develop renewal risk mitigation strategies and guide appropriate actions with partner teams
  • Work with the wider team to provide regular and accurate updates on renewal status to management and escalate when needed
  • Own renewals forecast for assigned district and maintain an accurate and detailed opportunity pipeline
  • Engage customers in conversations around renewal readiness, timing, and general customer needs
  • Partner with Customer Success team and connect with customers on multi-year contracts to ensure continued engagement and customer value realization
  • Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration
  • Lead the mechanics of the quote-to-close process, ensuring quote quality and timeliness
  • Work with Field Sales, Services, Quoting Team, and Excellence teams to resolve complex issues regarding renewal opportunities
  • Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use
Education
  • Aptitude and readiness for learning and understanding new technologies
  • Creativity in problem-solving and good customer service skills
  • Ability to understand and communicate technical solutions and selling concepts
  • Strong ability to use data and drive insights, and execute
  • Has strong communication and organizational skills
  • Interacts and collaborates with cross functional teams across time zones and cultures