Fortinet Renewal Specialist 

France, Provence-Alpes-Côte d'Azur 

778754196

This is Quota carrying position tied to GEO Renewal goals.

Responsibility

• Manage inbound renewal inquiries coming from both internal teams and channel or customers.
• Assist with maintaining high quality data hygiene in our renewal tools and Salesforce.com to ensure accurate reporting.
• Documenting guideline and internal operation policies and processes.
• Proactively maintain up to date the documentation on internal and external portals.
• Assist with New Hire setup onboarding and training organisation on Renewal process & best practices.
• Cross functional interaction with other teams such as IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes.
• Assist in renewal operations tasks in backup of local renewal reps. (quote creation, reporting etc).
• Perform other duties and projects, as assigned, to support the growth of our business.

Skills And Requirements

• Fluent in English plus another language would be advantageous
• Excellent Written and Oral Communication Skills Required
• Strong Understanding of MS Office
• Salesforce and Tableau knowledge preferred.
• Strong documentation and communication skills.
• Customer oriented and attention to detail required
• Experience in renewal business desired
• Possess a strong work ethic and team player mentality.
• Strong communication, organizational and problem-solving skills; ability to "think outside the box".