Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Fortinet Renewal Specialist 
France, Provence-Alpes-Côte d'Azur 
778754196

15.08.2024

This is Quota carrying position tied to GEO Renewal goals.

Responsibility

  • Manage inbound renewal inquiries coming from both internal teams and channel or customers.
  • Assist with maintaining high quality data hygiene in our renewal tools and Salesforce.com to ensure accurate reporting.
  • Documenting guideline and internal operation policies and processes.
  • Proactively maintain up to date the documentation on internal and external portals.
  • Assist with New Hire setup onboarding and training organisation on Renewal process & best practices.
  • Cross functional interaction with other teams such as IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes.
  • Assist in renewal operations tasks in backup of local renewal reps. (quote creation, reporting etc).
  • Perform other duties and projects, as assigned, to support the growth of our business.

Skills And Requirements

  • Fluent in English plus another language would be advantageous
  • Excellent Written and Oral Communication Skills Required
  • Strong Understanding of MS Office
  • Salesforce and Tableau knowledge preferred.
  • Strong documentation and communication skills.
  • Customer oriented and attention to detail required
  • Experience in renewal business desired
  • Possess a strong work ethic and team player mentality.
  • Strong communication, organizational and problem-solving skills; ability to "think outside the box".