Required
- Bachelor’s degree in computer science, Information Technology (IT), or related field
- 5+ years technical support, technical consulting experience, orequivalent experience including a customer-facing or customer support role
- Solid understanding of container technology and fluency in Kubernetes.Kubernetes Administration Certificationispreferred.
Experience in one or more ofthe following technicalareas desirable
Linux OSS
- Familiarity with one, or more, shell environments (BASH, sh,tcsh,ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby,PhP, Jenkins, etc.)
- Experience administering Linux (boot process, file systems, network device and protocol configuration)
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Networking
- Understanding of container specific networking such as CNI
- Familiarity with DHCP, VIPs, NAT, DNS
- Familiarity with networking troubleshooting (ping,tracert,tracemon,tcpdump, etc.)
- Understanding of load balancing ad familiarity with relevant tools such NGINX,
Microsoft Azure Platform
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with development: tools, language, process, methods, troubleshooting
Language Qualification& Soft Skills
- Mandarin Language: fluent in reading,writingand speaking
- English Language: confident in reading,writingand speaking
- Leadership - handle technically challenging and politically sensitive customer situations
- Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
- Demonstrable troubleshooting skills
- Cross-team collaboration
- Logical and Critical thinking
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.