Microsoft Support Escalation Engineer- AKS 

Taiwan, New Taipei, New Taipei 

867607568

Required

• Bachelor’s degree in computer science, Information Technology (IT), or related field
• 5+ years technical support, technical consulting experience, orequivalent experience including a customer-facing or customer support role
• Solid understanding of container technology and fluency in Kubernetes.Kubernetes Administration Certificationispreferred.

Experience in one or more ofthe following technicalareas desirable

Linux OSS

• Familiarity with one, or more, shell environments (BASH, sh,tcsh,ksh, etc.)
• Experience with Linux script-based development environments and tools (PERL, Python, Ruby,PhP, Jenkins, etc.)
• Experience administering Linux (boot process, file systems, network device and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP

Networking

• Understanding of container specific networking such as CNI
• Familiarity with DHCP, VIPs, NAT, DNS
• Familiarity with networking troubleshooting (ping,tracert,tracemon,tcpdump, etc.)
• Understanding of load balancing ad familiarity with relevant tools such NGINX,

Microsoft Azure Platform

• Microsoft Azure architecture and its components (Fabric, Compute, Storage)
• Knowledge of Microsoft Azure Platform services
• Azure Platform development and deployment concepts
• Familiarity with development: tools, language, process, methods, troubleshooting

Language Qualification& Soft Skills

• Mandarin Language: fluent in reading,writingand speaking
• English Language: confident in reading,writingand speaking

• Leadership - handle technically challenging and politically sensitive customer situations
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

• You own,investigateand solve complex customer technical issues and act asanadvisor to the customer, collaborating within and across teams andleveragingtroubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professionalproficiency

Product/Process Improvement

• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.