Microsoft Technical Support Engineer - Azure AKS 

Taiwan, Taoyuan City 

556795855

Required Qualifications:

• Must have hands-on working experience in technical support, technical consulting experience, or information technology services.

•Knowledge of container technology and fluency in Kubernetes.

• Experience with Core Linux administration (boot process, file systems, network device and protocol configuration).

• Understanding of the Networking OSI model and related concepts.

Additional or Preferred Qualifications:

• Microsoft Technology Certifications or CK A/AD/S.

• Knowledge of Microsoft Cloud Knowledge of Open Shift, or Redhat technologies.

• Knowledge of Windows Operating System and Virtualization concepts.

• Knowledge of networking concepts including VIPs, NAT, DNS.

• Knowledge of container specific networking concepts such as CNI.

• Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.).

Language Qualification:

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.