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Microsoft Support Escalation Engineer- Networking 
Taiwan, New Taipei, New Taipei 
82965275

13.08.2024

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Qualifications
Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Additional Qualifications:
SOFT SKILLS
• Leadership - handle technically challenging and politically hot customer situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customer support
• Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
○ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Operating System/Virtualization (as a plus)
○ Knowledge with OS Internals concepts (Windows, Linux, etc.), Active Directory and Security
○ Understanding of Virtualization concepts and virtual system administration
○ Experience with VM (Windows and Linux) configuration and administration
Microsoft Azure Platform (as a plus)
○ Azure Platform development and deployment concepts
Language Qualification
Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

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