Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Microsoft Support Escalation Engineer- Networking 
Taiwan, New Taipei, New Taipei 
82965275

13.08.2024

שיתוף

התחבר/י כדי להגיש מועמדות
Qualifications
Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
Additional Qualifications:
SOFT SKILLS
• Leadership - handle technically challenging and politically hot customer situations
• Strong communications skills – Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and Critical thinking
• Passion for technology and customer support
• Understanding of cloud vs. on premise computing.
TECHNICAL SKILLS
○ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Operating System/Virtualization (as a plus)
○ Knowledge with OS Internals concepts (Windows, Linux, etc.), Active Directory and Security
○ Understanding of Virtualization concepts and virtual system administration
○ Experience with VM (Windows and Linux) configuration and administration
Microsoft Azure Platform (as a plus)
○ Azure Platform development and deployment concepts
Language Qualification
Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements

משרות נוספות שיכולות לעניין אותך

כלי לבניית קורות חיים מקצועיים מבית אקספוינט

הצטרפו למאות שיצרו קורות חיים ושדרגו את הקריירה שלהם

צרו קו"ח