Honeywell Service Manager UOP 

United Kingdom 

851088384

• Establish strong customer relationships through frequent direct contact and service delivery that helps to maintain and grow value for both our customers and Universal Oil Products (UOP)

• Ensure successful service delivery to existing customers and deliver on contractual obligations.

• Manage the troubleshooting efforts for the assigned customers with the help of UOP's Technical Service Departments as necessary to ensure that timely, accurate and effective support is provided to maintain overall customer satisfaction.

• Become the Trusted Advisor for the customers and be the customers’ gateway into UOP, providing the background and context needed to allow UOP to deliver the high value solutions

• Grow UOP Service revenue by prospecting, promoting and winning digital Service Offerings for your assigned customers.

• Broad-based technical and economics knowledge of the Refining and Petrochemical business.

• Understanding of key stakeholders and buying influencers, decision-making framework, and within the customer organization, ideally at the refinery manager Technical and Operations Managers levels.

• Accountability for management of service agreements assigned. Responsibility includes administration of the agreement itself, including tracking of contractual hours and obligations.

• Ability to Identify opportunities for customer value creation by developing business leads for all parts of UOP.

• Support unit start-ups and catalyst reloads, discuss timelines, work scope and UOP involvement with customer to agree plans for UOP site-support.