The role of an CX Training Professional is:
- to deliver technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PMD, QCS, FSC, SM, SM-SC, PHD etc.) both for customers and internal Honeywell employees.
- to provide quality technical training either in a Honeywell Academy location, on a customer-site or virtual, compliant with HPS quality standards and procedures
Key responsibilities
- Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell Academy Quality procedures
- Continuously update training equipment hardware and software in accordance with the latest releases of training courses
- Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor
- Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course
- Liaise with HA DE Organization to review new courses and provide feedback on the current courses to improve customer experience.
Key skills and qualifications
- Minimum Bachelor’s degree in technical/engineering (on process automation)
- 5+ year of Field Service Specialist experience or equivalent
- Applied knowledge with Microsoft server operating systems and VMWare
- Demonstrated project management skills
- Certified in presentation and facilitation skills
- High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
- Fluent in English and Dutch language
Our offer
- Employee Assistance Program, local Workplace Health Initiatives
- Company Pension Scheme Contribution
- Accidental Death and Disability (Collective Accident Insurance)
Additional Information - JOB ID: HRD230741
- Category: Customer Experience
- Location: Tristar 1, Stationsplein-ZW Schipol,Amsterdam,AMSTERDAM,1117 CE,Netherlands
- Nonexempt