Honeywell CX Training Professional 

United States 

846215590

The role of an CX Training Professional is:

• to deliver technical trainings on certain Honeywell Process Solutions product lines (TPS, Experion PKS, PMD, QCS, FSC, SM, SM-SC, PHD etc.) both for customers and internal Honeywell employees.
• to provide quality technical training either in a Honeywell Academy location, on a customer-site or virtual, compliant with HPS quality standards and procedures

Key responsibilities

• Prepare for standard trainings, set-up and configure required training hardware and software, and deliver training courses compliant with Honeywell Academy Quality procedures
• Continuously update training equipment hardware and software in accordance with the latest releases of training courses
• Maintain technical knowledge as Subject Matter Expert on 3 or more areas of expertise, and be able to deliver trainings on these subjects as a certified instructor
• Design and deliver tailored courses in line with specific customer requirements, this by collecting and selection of standard training materials from standard courses into a customer specific tailored course
• Collect student feedback after training delivery
• Liaise with HA DE Organization to review new courses and provide feedback on the current courses to improve customer experience.
• Be familiar with virtual and remote training delivery technologies to provide trainings for both classroom based and remote trainings
• Support in training logistics & operations
• Seek new business growth by talking to customers, understanding their training needs and entering Sales Leads
• Provide solutions to training requests and assist in the production of proposals
• Assist sales and marketing teams with presentations and support to customers

Key skills and qualifications

• Minimum Bachelor’s degree in technical/engineering (on process automation)
• 5+ year of Field Service Specialist experience or equivalent
• Applied knowledge with Microsoft server operating systems and VMWare
• Demonstrated project management skills
• Certified in presentation and facilitation skills
• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Fluent in English and Dutch language

Our offer

• Employee Assistance Program, local Workplace Health Initiatives
• Company Pension Scheme Contribution
• Accidental Death and Disability (Collective Accident Insurance)

• JOB ID: HRD230741
• Category: Customer Experience
• Location: Tristar 1, Stationsplein-ZW Schipol,Amsterdam,AMSTERDAM,1117 CE,Netherlands
• Nonexempt