You will report directly to our Senior Director Customer Experience Training and you’ll work out of our Duluth, GA location on a hybrid work schedule.
KEY RESPONSIBILITIES
- Develop and lead the overall Customer Experience training strategy and initiatives across the organization.
- Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
- Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
- Lead a team of training professionals and subject matter experts.
- Partner with senior leadership to shape the customer experience vision and strategy.
- Utilize data-driven insights to measure the effectiveness of training programs.
- Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.
- Stay updated with industry trends and best practices in customer experience training.
- Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
BENEFITS OF WORKING FOR HONEYWELL
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
YOU MUST HAVE
- 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs.
- Proven team leader for teams with individual contributors and managers.
- Strong leadership skills with the ability to influence and drive change.
- Experience in managing and mentoring teams of training professionals and subject matter experts.
- Excellent communication and presentation skills.
- Ability to effectively communicate complex concepts and ideas to diverse audiences.
- Advanced knowledge of instructional design principles and adult learning methodologies.
- Experience in developing engaging and interactive training materials and resources.
- Experience in managing training programs in a global organization.
- Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.
- Strong analytical and problem-solving skills.
- Ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.
- Experience in collaborating with senior leadership and presenting to executive-level stakeholders.
WE VALUE
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Advanced degree such as a Master's degree or MBA is preferred.
- Relevant certifications in customer experience management or related fields are a plus.
- Passion for delivering exceptional customer experiences.
- A customer-centric mindset and a strong commitment to exceeding customer expectations.
- Strategic thinking and ability to develop innovative training strategies and approaches.
- Proven ability to drive change and lead transformational initiatives.
- Strong leadership and people management skills.
- Ability to inspire and motivate teams to achieve training goals and objectives.
- Strong project management skills.
- Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.
- Experience in driving a learning culture within an organization.
- Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.
Additional Information - JOB ID: HRD238198
- Category: Customer Experience
- Location: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States
- Nonexempt