Honeywell Exp CX Training Professional 

United States 

152036423

• Develop and lead the overall Customer Experience training strategy and initiatives across the organization.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
• Lead a team of training professionals and subject matter experts.
• Partner with senior leadership to shape the customer experience vision and strategy.
• Utilize data-driven insights to measure the effectiveness of training programs.
• Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.
• Stay updated with industry trends and best practices in customer experience training.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

• 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs.
• Proven team leader for teams with individual contributors and managers.
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and mentoring teams of training professionals and subject matter experts.
• Excellent communication and presentation skills.
• Ability to effectively communicate complex concepts and ideas to diverse audiences.
• Advanced knowledge of instructional design principles and adult learning methodologies.
• Experience in developing engaging and interactive training materials and resources.
• Experience in managing training programs in a global organization.
• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.
• Strong analytical and problem-solving skills.
• Ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to achieve training goals and objectives.
• Strong project management skills.
• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.
• Experience in driving a learning culture within an organization.
• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

• JOB ID: HRD238198
• Category: Customer Experience
• Location: 3079 Premiere Pkwy Ste 100,Duluth,Georgia,30097,United States
• Nonexempt