Microsoft Customer Partner Engagement Lead – Retail & Consumer Goods 

Taiwan, Taoyuan City 

818548259

as well asAs a Customer and Partner Engagement Manager, you will work closely with executives, cross-functional teams, and industry stakeholders to ensure strategic alignment, build meaningful relationships, and enhance both internal and external communications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
• OR equivalent experience.
• 5+ years of strategic and programmatic enterprise experience developing and executing customer and partner engagement plans including: Fielding customer engagement requests and escalations; developing communication strategies, support and execution of Customer/Partner site visits and events.

Preferred Qualifications

• 6+ years enterprise experience in business planning, operations management, strategy, project management, program management or related.
• 5+ years of experience in executive communications, including employee communication, marketing, public relations and/or journalism.
• 5+ years of project management experience with a track record of success in high-performing teams
• Business maturity and experience working with executives/leadership
• Demonstrated track record of successful program leadership in complex environments
• Understanding of AI trends and impact in Retail and Consumer Goods industry, and proven ability to leverage those technologies to maximize efficiency and productivity.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until March 28, 2025.

• objectives. Use leadership direction and industry trends to advocate for and influence sponsorship, creating and executing plans to shift priorities to new initiatives within industry space. Define and communicate the vision and strategy for change, ensuring organizational buy-in and adoption. Develop necessary materials to support key stakeholders and onboard others. Partner with Human Resources (HR) to drive training, reskilling, and role mapping.

• Optimizesthe use of data analytics (e.g., scenario analyses) to derive insights and training that helpidentifycurrent and future program risks and mitigation plans, as well as opportunities to streamline andoptimize

• escalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing andsummarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.

• CVPis engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.

• expertiseto conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L] impact, return on investment [ROI]). Leverages monthly business review revenue (MBR) to drive strategic and overall performance decisions with stakeholders and runs rhythms regularly toidentifywhat is working and what is not and makes improvements accordingly.

• Act as a single point of contactaligningwith local teamsand stakeholders topreparefor site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications.

• undertaken by the CVPduring domestic and internationaltravel,includingaligningwith local teamsand stakeholders topreparefor site visits, prepping the leader, and driving follow up actions and communications.

• exec engagement strategy, including overseeing all

• participatedin the Americas Customer Engagement and CommunicationCommunity,leveragingbestpracticesand actively contributing to process improvements.

• with execution ofRCG communications strategythat builds upon the Americas and Microsoft Customer and Partner Solutions (MCAPS) communication plan and drives clarity and engagement for the organization