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Apple AMR Retail Online Production Support Analyst United States, Texas, Austin 815992592
03.04.2025
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- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems and creating innovative solutions
- Demonstrated ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
- Ability to occasionally work weekends and holidays to provide critical support coverage, including new product launches and events requiring heightened support.
- Proven capabilities and understanding of ITIL or similar models of IT Service Management (ITSM)
- Hands-on experience supporting telephony, network, contact center and/or and e-commerce solutions.
- Established proficiency in applying advanced analytical proficiency to tackle support issues
- Hands-on experience with ServiceNow or a similar ticketing system
- Demonstrated ability to understand and explain complex business processes, systems, and tools with a focus on upstream/downstream impacts.
- Curiosity, a desire for continuous improvement, and an ability to navigate through adversity.
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