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Apple Retail Online Production Support Analyst United States, Texas, Austin 299308071
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- 4+ years of demonstrable professional experience working within a product/program/project management or production support role.
- 4+ years hands-on SAP experience, ideally in an e-commerce or technology-focused organization.
- Proven ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
- BS/BA degree in a technical field or additional professional experience in a similar role.
- 7+ years of professional experience in a product/program/project management or production support role. supporting large-scale implementations or migrations
- Hands-on experience with a major ticket management system solution such as ServiceNow
- Relevant professional certifications such as Project Management Institute’s PMP, ScrumMaster, Six Sigma, or Information Technology Infrastructure Library (ITIL).
- Technical and analytical problem solving experience, with a focus on implementing simple but lasting solutions.
- Proven ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on impact to upstream/downstream solutions.
- A passion for curiosity, desire for continuous improvement, and ability to navigate through adversity.
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