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Apple Retail Online Production Support Analyst Ireland, Cork 417429094
Yesterday
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This is a hybrid position located on-site at the Cork campus.
OTHER RESPONSIBILITIES INCLUDE: - Demonstrate technical problem solving skills across a wide variety of platforms in order to maintain consistently high level of effective information provided to our IS&T partners and to ensure rapid resolution of reported issues- Monitor corporate ticketing systems to identify emerging issues in our technical environment even if it has not yet been called out to us.- Actively drive a reduction in ageing incidents - Facilitate post-ops reviews, documenting agenda and minutes timely to find root cause corrective and preventative actions. Define timelines and action owners and drive a robust follow-through cycle to ensure continuous improvement- Participate in capital projects, providing input on design and taking an active role in designing the cutover and implementation of support strategies- Create and communicate leadership and exec level summaries of high priority incidents - Represent in the daily operations meeting providing summaries for high priority incidents and tool downtimes
- Available to work weekends to cover critical shifts
- Ability to work non-standard hours and holidays
- Relevant experience with standard SAP ECC tables, reports, fields and values in SD/MM/FI area
- Understanding of various modules and integration with SAP Hybris, CRM, APO, Event Management, UI5 portal based applications etc
- Ability to interpret and demonstrate complex custom interface architectures between SAP and non SAP systems
- Extract, process and summarise large sets of transactional data for business use cases
- Find, process and troubleshoot SAP outputs, document blocks and incompletion, IDocs, BRF+ rules, Workflow tasks
- Analyse change logs in order to cash documents including Sales order, Delivery, Invoices and summarise sequence of events for business stakeholders
- Experience performing production support for internal customers or for partner teams is preferred
- Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
- Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies
- Expertise and experience in areas of Technical Helpline, within an IS&T discipline such as Networking (Infrastructure Operations) is desirable
- Demonstrated capabilities and understanding of ITIL or similar models of IT service management
- Superb communication skills (written, verbal, and presentation) working with personnel from all levels of an organisation, previous experience of communication with Senior leadership team is advantageous
- You have a record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
- You're a creative problem-solver, a dedicated worker; you are well-organised and eager to go above and beyond to get the job done
- Ability to drive results autonomously and through partner teams
- Collaborate with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
- Familiar with SD enterprise structure, customer and material master data
- Familiar with SD document pricing, tax calculation, country-specific VAT/billing requirements.
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