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Apple PAC Retail Online Production Support Analyst China, Shanghai 854164694
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- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems and creating innovative solutions
- Demonstrated ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
- Ability to occasionally work weekends and holidays to provide critical support coverage, including new product launches and events requiring heightened support.
- * Experience with SAP modules (e.g., S/4HANA, ECC) in a support or implementation capacity and Proficiency in data extraction, transformation, and loading (ETL) processes from SAP systems for AI/ML initiatives.
- * Familiarity with AI/ML concepts and their application in business process optimization or predictive analytics and Understanding of machine learning frameworks (e.g., TensorFlow, PyTorch) and their integration with enterprise systems.
- * Ability to leverage AI/ML tools and techniques to enhance incident resolution and proactive problem identification.
- * Demonstrated capabilities and understanding of ITIL or similar models of IT Service Management (ITSM)
- Hands-on experience supporting telephony, network, contact center and/or and e-commerce solutions.
- Established proficiency in applying advanced analytical proficiency to solve support issues
- Hands-on experience with ServiceNow or a similar ticketing system
- Demonstrated ability to understand and explain complex business processes, systems, and tools with a focus on upstream/downstream impacts.
- Curiosity, a desire for continuous improvement, and an ability to navigate through adversity.
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