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Apple AMR Retail Online Production Support Manager United States, Texas, Austin 911404414
11.03.2025
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Minimum Qualifications
- Experience managing or acting as a team lead within a technical team in a production support or internal help desk organization.
- 7 years of relevant Technical Work Experience.
- Superb communication skills using verbal, written, and presentation-focused methods, including the ability to communicate technical concepts to audiences of varying technical comprehension.
- Demonstrated analytical ability to drive service recovery, incident resolution, and systematic improvements for our business partners.
Preferred Qualifications
- 3 Years of leadership experience supporting contact center and e-commerce technical solutions
- Hands-on experience with ServiceNow or a similar ticketing system
- Familiar with/certified within ITIL or similar Information Technology Service Management (ITSM) frameworks
- An eagerness to learn and apply new technologies to introduce additional efficiencies within the team
- BS/BA degree or higher in a relevant course of study
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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