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Apple AMR Retail Online Production Support Manager United States, Texas, Austin 911404414
07.04.2025
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- Experience managing or acting as a team lead within a technical team in a production support or internal help desk organization.
- 7 years of relevant Technical Work Experience.
- Superb communication skills using verbal, written, and presentation-focused methods, including the ability to communicate technical concepts to audiences of varying technical comprehension.
- Demonstrated analytical ability to drive service recovery, incident resolution, and systematic improvements for our business partners.
- 3 Years of leadership experience supporting contact center and e-commerce technical solutions
- Hands-on experience with ServiceNow or a similar ticketing system
- Familiar with/certified within ITIL or similar Information Technology Service Management (ITSM) frameworks
- An eagerness to learn and apply new technologies to introduce additional efficiencies within the team
- BS/BA degree or higher in a relevant course of study
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