Deliver an outstanding support service to our global customers.
Provide support through remote connection, troubleshooting, debugging, researches on our knowledge base, system parameters checks and tests in non-production environments.
Get involved and process critical or escalated support incidents.
Create and share documentation with customers and peers.
Be available in real-time support channels (Expert Chat / Schedule an Expert)
Contribute to customers and partners through SAP communities.
Report new system errors to Development teams.
Participate in global projects.
Participate in weekends and holidays rotation schedule to guarantee 24x7 support coverage.
Working time: 50% on regular shifts and 50% on late shifts (2 PM – 11 PM).
Work 3x/week at the office.
REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCIES
Excellent English communication skills (written and oral) as you will be in contact with global customers and peers via e-mail, systems, and calls.
Excellent technical skills.
Ability in troubleshooting and root cause analysis.
Familiarity with general business terms and processes.
Expertise in programming logic, ABAP language, debugging, reports, function modules, data dictionary, classes, interfaces, tables, BADIs.
EDUCATION
University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.
NICE TO HAVE
Spanish skills.
Experience working in customer service and support organizations.
Experience in SAP S/4, SAP ERP or other vendor business solutions.
Experience working with customers in a support environment.