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SAP SAP Technical Support - Industries & Customer Experience 
Brazil, Pará, Itaituba 
810513081

18.07.2024
EXPECTATIONS AND TASKS
  • Deliver an outstanding support service to our global customers.

  • Provide support through remote connection, troubleshooting, debugging, researches on our knowledge base, system parameters checks and tests in non-production environments.
  • Get involved and process critical or escalated support incidents.
  • Create and share documentation with customers and peers.
  • Be available in real-time support channels (Expert Chat / Schedule an Expert)
  • Contribute to customers and partners through SAP communities.
  • Report new system errors to Development teams.
  • Participate in global projects.
  • Participate in weekends and holidays rotation schedule to guarantee 24x7 support coverage.
  • Working time: 50% on regular shifts and 50% on late shifts (2 PM – 11 PM).
  • Work 3x/week at the office.
REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCIES
  • Excellent English communication skills (written and oral) as you will be in contact with global customers and peers via e-mail, systems, and calls.
  • Excellent technical skills.
  • Ability in troubleshooting and root cause analysis.
  • Familiarity with general business terms and processes.
  • Expertise in programming logic, ABAP language, debugging, reports, function modules, data dictionary, classes, interfaces, tables, BADIs.
EDUCATION
  • University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.
NICE TO HAVE
  • Spanish skills.
  • Experience working in customer service and support organizations.
  • Experience in SAP S/4, SAP ERP or other vendor business solutions.
  • Experience working with customers in a support environment.