SAP SAP iXp Intern - Customer Interaction Center Support 

Brazil, Pará, Itaituba 

417098548

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.Hybrid position (3x/week)

• Evaluate (from a business perspective) how the customer’s technical issues affect daily business processes
• Manage customer expectations in accordance with established SAP processes and procedures
• Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner
• Assist the customer with a range of queries relating to software download, User ID, license keys
• Proactively assist customers to navigate the SAP support portal and make the most of SAP support
• May deliver info-sessions to customers, internal colleagues and SAP partners
• Involvement in critical customer escalations
• Possibility to engage with global counterparts on projects and key roles

What you bring:

• Ongoing Bachelor’s degree in Relations, Computer science, engineering or related area.
• Fluency in English
• Fluency in Spanish is a bonus
• Good customer focus and communication skills (oral/written)
• Strong team player who learns and adapts quickly
• Enjoy and derive satisfaction from direct interfacing with customers
• Self-motivated, passionate & dedicated team player