SAP SAP Customer Engagement Support CES - iXp Intern 

Brazil, Pará, Itaituba 

713589086

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Expected start date:Q3/2024

Support the Customer Engagement Support (CES) team, with various activities, such as:
· Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors.
· Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders.
· Support new colleagues with enablement sessions and contribute to improve the training materials; participate actively in meetings, providing input for leaders’ and topic experts’ decisions.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
· Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2026/2).
· Fluent in English (written and spoken). Spanish is an advantage.
· Passionate for customer success.
· Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable.
· Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process.
· Experience with customer engagement, design of customer presentations, hosting of customer events, application of business intelligence is a differential.

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