SAP SAP Technical Support - Industries & Customer Experience 

Brazil, Pará, Itaituba 

810513081

• Deliver an outstanding support service to our global customers.

• Provide support through remote connection, troubleshooting, debugging, researches on our knowledge base, system parameters checks and tests in non-production environments.
• Get involved and process critical or escalated support incidents.
• Create and share documentation with customers and peers.
• Be available in real-time support channels (Expert Chat / Schedule an Expert)
• Contribute to customers and partners through SAP communities.
• Report new system errors to Development teams.
• Participate in global projects.
• Participate in weekends and holidays rotation schedule to guarantee 24x7 support coverage.
• Working time: 50% on regular shifts and 50% on late shifts (2 PM – 11 PM).
• Work 3x/week at the office.

• Excellent English communication skills (written and oral) as you will be in contact with global customers and peers via e-mail, systems, and calls.
• Excellent technical skills.
• Ability in troubleshooting and root cause analysis.
• Familiarity with general business terms and processes.
• Expertise in programming logic, ABAP language, debugging, reports, function modules, data dictionary, classes, interfaces, tables, BADIs.

• University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.

• Spanish skills.
• Experience working in customer service and support organizations.
• Experience in SAP S/4, SAP ERP or other vendor business solutions.
• Experience working with customers in a support environment.

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