Key Responsibilities:
- Deliver excellent remote technical support specialized in Experion DCS system with focus on Client Server discipline
- Proactively manage and respond to customer questions, issues, and input accurately and within agreed Service Level Agreement.
- Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
- Comply with all GTAC/GSM processes for case management, documentation, and proactive customer communication.
- Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information.
- Maintain accurate and timely case comments and notes as per GTAC process.
- Proactively escalate issues through GTAC Leadership, development engineer and account team channels.
Key Experience & Capabilities:
- Engineering in Control automation, Instrumentation, Electronics & Communication, or related streams
- 5+ Years of experience in Honeywell Experion System with expertise in multiple areas of Experion Client/Server discipline in Server Scripting, Reports, Configuration, History, Trend, Redundancy, Event Sync, Notifications, DSA, GDA, TPS integration and CDA Integration.
- Experience in Station - Flex Stations, Console Stations, Collaboration Station, Remote Engineering Station Server, Safeview, HMIWeb, HMIWeb Solution Pack, eServer and Orion OTP
- Experience in SCADA protocols like MODBUS, AB & DNP3.
- Experience in OPC-Server, Client, RDM and OPC UA
- Experion installation and configuration (R4xx & R5xx)
Advantageous to have:
- Experience in TRACE, Enabled Services, SIT, SPA, DVM, TPS, and CDA integration
- Expertise in Experion FTE network and Virtualization.
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Additional Information - JOB ID: HRD232539
- Category: Engineering
- Location: 2 Richardson Place,North Ryde,NEW SOUTH WALES,2113,Australia
- Exempt