Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Teva Customer Experience Manager 
Brazil, São Paulo, Birigui 
777439947

17.12.2024
How you’ll spend your day
  • Organize, plan, and monitor customer requests and needs to provide optimized services, be the single contact point for the customer on all supply orders and service related issues
  • Develop and implement processes in improving customer relationship, engagement, and satisfaction
  • Liaise with the different support functions inside the organization to ensure the interaction with customers, delivery of high quality products and services
  • Establish communication channels and mediums which customers can readily contact Medis and vice versa
  • Provide quick responses to client inquiries and questions using tools and platforms for prompt resolution of customer issues
  • Conduct and lead regular routine and S&OP Meetings with customers
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
  • Implement and utilize CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement
  • Analyse customer feedback and develop programs effective for improved customer experience
  • Develop expertise on market needs and requirements
Your experience and qualifications
  • Bachelor’s degree in Pharmacy or health sciences
  • Experience in the pharmaceutical industry in QA, RA, or production planning is an advantage
  • Fluency in the English & Spanish language
  • Project management skills
  • MS Office (e.g., Excel and PowerPoint)
  • Experience with SAP is a plus
Reports To

*O site de carreira interna está disponível a partir de sua rede local também. Se estiver com dificuldades ao acessar a sua conta do Employee Central, contate a área de RH ou TI local.