Teva Customer Experience Manager 

Brazil, São Paulo, Birigui 

777439947

• Organize, plan, and monitor customer requests and needs to provide optimized services, be the single contact point for the customer on all supply orders and service related issues
• Develop and implement processes in improving customer relationship, engagement, and satisfaction
• Liaise with the different support functions inside the organization to ensure the interaction with customers, delivery of high quality products and services
• Establish communication channels and mediums which customers can readily contact Medis and vice versa
• Provide quick responses to client inquiries and questions using tools and platforms for prompt resolution of customer issues
• Conduct and lead regular routine and S&OP Meetings with customers
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Implement and utilize CRM tools in enhancing customer loyalty and relationship management on work progress, as well as recommendations on steps necessary for improvement
• Analyse customer feedback and develop programs effective for improved customer experience
• Develop expertise on market needs and requirements

• Bachelor’s degree in Pharmacy or health sciences
• Experience in the pharmaceutical industry in QA, RA, or production planning is an advantage
• Fluency in the English & Spanish language
• Project management skills
• MS Office (e.g., Excel and PowerPoint)
• Experience with SAP is a plus

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