JPMorgan Document & Business Solutions - Operations Supervisor 

United Kingdom, Scotland 

776630671

Job responsibilities

• Demonstrates operational leadership skills within mail services
• Supports performance development processes and meet with team to review business and personal priorities, development, training and coaching.
• Promotes and manages of an inclusive work environment, provides direct management oversight, guidance and development of employees and teams, in line with the JPMorgan Chase Business Principles
• Measures and reports of key business metrics to influence decision making
• Develops key client partnerships, meets clients on a regular basis to update on service performance
• Captures and manages of risk issues or incidents following the required escalation model and procedures
• Ensures quality control prior to moving to production, and before delivery to the end user, providing experienced insight into quality management procedures
• Manages, controls and monitors inventory across the operation, maintaining metrics to manage wastage within the agreed tolerance for the operation

Required qualification, capabilities and skills

• Management of the process and control for mail and courier responsibilities and compliance of x-ray scanning and supporting procedures for the operation
• Professional E-mail, phone and face to face communications to respond to client’s requests/questions and the client focused approach and point of contact for the LOB’s, maintain and build business relationships
• Manage vendor relationships and change, process and staff development
• Organized and efficient, demonstrating strong self-motivation
• Strong written and spoken English skills and ability to demonstrate and evidence leadership, communication and people skill, and excellent time management and organizational skills
• Excellent understanding of mail room services, including track & trace applications and experience with handling client requests/issues and managing products and service expectations
• Good working knowledge of key Microsoft programs and ability to analyze data