JPMorgan Document & Business Solutions Client Services Representative 

United Kingdom, England 

900282117

As a Document & Business Solutions Client Services Representative, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:

Job Responsibilities

• Operaties functional equipment, including printing, scanning, inserting, sortation, X-ray and other equipment, as applicable, receives and processes incoming and outgoing work
• Prints, finishs, distributes all submitted print requests and documents
• Scans documents/files and integrates into agreed document workflow/depositories
• Arranges courier collection including required manifest(s) and documentation and manages other logistics function such as shuttle bus operations and overnight shipping
• Manages inventory, fullfiles for production centers and responds to all requests and inquiries from end users of the DBS services
• Identifies non-compliant activities, resolves discrepancies, escalates as appropriate and maintains basic record keeping and tracking of data as required by management
• Alternates between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage

Required qualifications, capabilities and skills

• Good customer service skills, attentiveness, able to interact positively and pleasantly, ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on task
• Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills. Able to work productively in a fast-paced team environment
• Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information. Basic understanding of risk and control for the activities responsible, aware of and maintain safe working practices related to H&S
• Able to resolve problems and with the ability to recommend process improvements
• Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar). Good oral and written communication skills
• Must be comfortable with and have a solid understanding of basic business technology
• Intermediate understanding of the English language, in verbal format and written format, is required

Preferred qualifications, capabilities and skills

• A good understanding of working in a busy hands-on production environment
• Working knowledge of digital printers, automated insertion machines and scanners