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JPMorgan Document & Business Solutions Specialist 
United Kingdom, England, London 
235487623

13.07.2024

As a Document & Business Solutions Operations Specialist, you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments and cover various shifts to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards.

Job description:

  • Operating functional equipment; including printing, scanning, inserting, sortation, x-ray and other equipment, as applicable.
  • Receive and process incoming and outgoing work.
  • Print and finish and distribute all submitted print requests and documents.
  • Undertake Check management in line with processing procedures (where applicable).
  • Scan documents/files and integrate into agreed document workflow/depositories.
  • Arrange courier collection including required manifest(s) and documentation.
  • Manage other logistics function such as overnight shipping.
  • Handling of specialized items and more complex inquiries, including possible extensive research.
  • Inventory management and fulfillment for production centers.
  • Respond to all requests and inquiries from end users of the DBS services.
  • Identify non-compliant activities, resolve discrepancies, and escalate as appropriate.
  • Maintain basic record keeping and tracking of data as required by management.
  • Other duties as assigned.
  • May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

Required qualifications, capabilities and skills:

  • Good customer service skills, attentiveness, able to interact positively and pleasantly.
  • Ability to follow directions, show initiative, work and perform duties under minimal supervision, and follow through on tasks.
  • Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
  • Able to work productively in a fast-paced team environment.
  • Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
  • Basic understanding of risk and control for the activities responsible.
  • Be aware of and maintain safe working practices related to H&S.
  • Able to resolve problems and with the ability to recommend process improvements.
  • Intermediate understanding and use of Microsoft Office products; (Excel, Word, Power Point, and Outlook; including email & calendar).
  • Must be comfortable with and have a solid understanding of basic business technology.
  • Good oral and written communication skills.
  • An intermediate understanding of the English language, in verbal format and written format