JPMorgan Document & Business Solutions - Operations Supervisor 

United Kingdom, England 

199829683

Job responsibilities

• Displays operational leadership skills within digital print and mail services
• Supports performance development processes and meet with team to review business and personal priorities, development, training and coaching
• Promotes and manages an inclusive work environment, providing direct management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles
• Captures, measures and reports key business metrics to influence decision making
• Captures and manages risk issues or incidents following the required escalation model and procedures
• Documents in a clear and concise manner when conducting shift handovers to maintain operational consistency across all shifts
• Ensures quality control on the end-to-end production process, providing experienced insight into quality management procedures
• Manages and oversees production equipment is being used to the highest standards, in line with job specification or user specification
• Manages and oversees all maintenance and repairs for all production equipment
• Manages x-ray scanning and supporting procedures for the operation
• Displays excellent communication skills with staff, clients and vendors

Required qualifications, capabilities, and skills

• Experience of working in a similar role within a reprographics environment with the ability to perform high volume printing, finishing and other reprographic services such as the use of high-volume inserting machines
• Experience in maintenance of all machinery including finishing equipment’s and the ability to process all incoming reprographic jobs efficiently and correctly following procedures
• Complete quality assurance checks for all print requests
• Strong written and spoken English skills and able to demonstrate and evidence leadership, communication and people skills
• Excellent time management, organizational skills and understanding of print and automated insertion technologies in a busy production environment
• Good working knowledge of key Microsoft programs and ability to analyze data and experience with handling client requests/issues and managing products and service expectations
• Organized and efficient with self-motivation, managing change, process and staff development