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Lemonade Customer Experience Specialist French Market Netherlands, North Holland, Amsterdam 770037073
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Native-level French speaker with a good understanding of the English language
Strong phone and creative writing skills
Helpful personality
Empathy, patience, and an overall positive approach
Efficient and loves to get shit done
Tech-savvy
Loads of attention to detail
Experience working with helpdesk tools (i.e. Zendesk)
At least 1 year of prior work experience, or a college degree
Provide a surprisingly delightful experience by adapting your style of support to meet each customer’s unique needs in a variety of situations
Build customer confidence in our brand by showcasing deep knowledge across all of our products
Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset
Bring our values to life in the way that you interact and build community across our teams and company
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