Optimove Customer Success Associate 

United States 

75392157

ASSOCIATES PROGRAM FOR CLASS OF 2024 GRADS ONLY

Associates are paid a salary for learning on the job and are required to dedicate 40 hours each week to the program. Associates are expected to work out of our NY office 3x a week. Each role has a 3-4 week onboarding process where they will be learning and understanding the role. Towards the end of the program, associates will receive helpful feedback to prepare for their next endeavor!

Responsibilities:

• Supporting CSMs on day-to-day tasks such as - provide customers with fast responses, ensure timely issue resolution and thorough follow ups and meeting summaries
• Assist with Customer onboarding, starting from preparing materials to owning parts of the trainings as you progress in your role
• Monitor and follow up on open tickets and tasks, escalate internally when needed
• The ability to execute smaller customer-based projects that are delivered on time and in full alignment with desired outcomes and deliverables
• Work cross-functionally with our internal stakeholders such as Support, Data Integration, Solution Engineering and Sales
• Communicate major product updates and releases ensuring customer success team is well informed
• Ability to balance multiple requests and projects simultaneously while maintaining strong bias for high-quality work is a must