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Optimove Customer Success Associate 
United States 
75392157

25.06.2024

ASSOCIATES PROGRAM FOR CLASS OF 2024 GRADS ONLY

Associates are paid a salary for learning on the job and are required to dedicate 40 hours each week to the program. Associates are expected to work out of our NY office 3x a week. Each role has a 3-4 week onboarding process where they will be learning and understanding the role. Towards the end of the program, associates will receive helpful feedback to prepare for their next endeavor!

Responsibilities:

  • Supporting CSMs on day-to-day tasks such as - provide customers with fast responses, ensure timely issue resolution and thorough follow ups and meeting summaries
  • Assist with Customer onboarding, starting from preparing materials to owning parts of the trainings as you progress in your role
  • Monitor and follow up on open tickets and tasks, escalate internally when needed
  • The ability to execute smaller customer-based projects that are delivered on time and in full alignment with desired outcomes and deliverables
  • Work cross-functionally with our internal stakeholders such as Support, Data Integration, Solution Engineering and Sales
  • Communicate major product updates and releases ensuring customer success team is well informed
  • Ability to balance multiple requests and projects simultaneously while maintaining strong bias for high-quality work is a must