Assess the reasons for customer investment in the platform, articulate and document customer goals and success criteria.
Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to guide customer value
Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
Identify risks and work with the account team to build a risk mitigation plan
Create a comprehensive customer-facing adoption path and roadmap showing the current state, target future state, tim enablement plan.
Use Informatica data and analytics platforms to assess customer use of Informatica products. Diagnose reasons for low use and develop usage strategies to increase usage levels.
Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.
What We'd Like to See
Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
Customer facing experience leading large enterprise customers through business or technology transformations with large account/project management experience with a techno/functional bias.
Role Essentials
BE/ degree(or equivalent) in Computer Science or related technical field.
Experienced Professional with 5+ years of relevant software and/or consulting experience
Perks & Benefits
Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
Flexible time-off policy and hybrid working practices
Tuition reimbursement program to support your personal growth
Equity opportunities and an employee stock purchase program (ESPP)
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit