Your impact
StreetLight
Previous experience working at a transportation engineering or planning firm or agency is helpful to succeed in the role and is desired.
Key Responsibilities:
- Develop and execute onboarding plans for new customers and coordinate with StreetLight Product Support and Training teams to ensure new users onboard as quickly as possible
- Work closely with the Customer Success team on a diverse set of transportation customers to help them successfully adopt StreetLight products, including StreetLight InSight®, for their core project needs
- Implement best practices and guidelines for customer engagement (including onboarding, training, and adoption) to help meet the company’s renewal targets
- Proactively manage customer engagement and adoption throughout the lifecycle of the subscription
- Use available tools to analyze subscription usage, identify adoption issues, and develop engagement strategies to reduce churn
- Develop and maintain proficiency and knowledge of StreetLight products, including StreetLight InSight®, to engage and guide customers in drawing value from their purchases
- Develop customer-segment plans to enable on-going learning opportunities related to the use of Big Data for transportation and additional ways to use the StreetLight InSight® analytics platform and other StreetLight products
- Partner with colleagues on the Customer Success team to ensure customers achieve a return on investment for their subscriptions
- Serve as a voice of the customer in sharing product feedback and facilitate opportunities for customers to interact with StreetLight’s Product team
- Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward adoption and value-generation
Here's what you'll need
- 3+ years of experience in transportation planning or transportation engineering at a public sector agency or consulting firm, or in a customer facing role in a mobility company
- Bachelor's degree required
- Comfortable working with data, using analytical tools, and identifying patterns. Bonus for SaaS tools
- Ability to work in a fast-paced environment where time/task management and prioritization are essential skills
- Strong collaboration skills and the ability to work in a team selling environment
- Team-oriented, flexible, and able to see the “big picture” - because our entire team must work together effectively to achieve the team goals and for StreetLight to be successful
- Excellent communication skills - written and verbal
- Comfortable presenting to large audiences, virtually and occasionally in-person
- Quick learner with problem-solving abilities and a strong understanding of user needs
- Must be willing and able to travel regularly as needed to achieve objectives, typically a few times a quarter
