NICE SAM Account Executive 

United States 

746841530

How will you make an impact?

• Identify upsell and cross-sell opportunities within the customer base.
• Consult with the client regarding their contact center business, identifying areas in which they can use their existing NICE CX products more effectively in coordination with best practices in the contact center industry.
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps.
• Measure success via tracking of client retention and revenue growth.

Have you got what it takes?

• 4+ years applicable experience in the account management function in customer service, call/contact center and/or service delivery.
• Working technical knowledge of contact center software/design/functionality.
• Experience in managing the business aspects of large Enterprise-level customers

You will have an advantage if you also have:

• This position will require travel of 20-40% of the time between customer meetings, quarterly business reviews, industry events, and sales kickoff

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.