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High Tech Jobs at Nice

1,015 jobs found
NIC
NICE

Partner Alliance Director

Partner Alliance Director

Philippines, Manila

24.05.2022
NIC
NICE

ICM Sales Account Executive

ICM Sales Account Executive

Philippines, Manila

24.05.2022
NIC
NICE

Key Account Manager

Key Account Manager

Israel, Raanana

24.05.2022
NIC
NICE

Presales Solutions Consultant

Presales Solutions Consultant

Philippines, Manila

24.05.2022
NIC
NICE

Global Designated Support Engineer

Global Designated Support Engineer

Philippines, Manila

24.05.2022
NIC
NICE

Global Designated Support Engineer

Global Designated Support Engineer

United States, Oregon

24.05.2022
NIC
NICE

Presales Solutions Consultant

Presales Solutions Consultant

United States, Oregon

24.05.2022
NIC
NICE

Lead Technical Account Manager

Lead Technical Account Manager

India, Pune

24.05.2022
NIC
NICE

Senior Product Owner

Senior Product Owner

United States, Utah, Salt Lake City

24.05.2022
NIC
NICE

Support Engineer - Recording

Support Engineer - Recording

Bolivia, Cochabamba

24.05.2022
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NICE

Partner Alliance Director

Philippines, Manila
Details
Dedicated Provisioner

As a Dedicated Provisioner, a Typical Day Might Include the Following:
  • Receives orders for dedicated voice, data, internet, and NICE inContact services for the purpose of provisioning those services via DS1, DS3, OC3, OC12, MPLS, Voice over IP (VoIP) and other high capacity digital services.
  • Verifies Sales paperwork for accuracy and completeness.
  • Interfaces regularly with Sales Reps/Agents and other internal NICE inContact departments.
  • Communicates with customers, carriers, vendors, and employees.
  • Submits orders to underlying carriers including LECs and IXCs.
  • Updates circuits tracking databases, billing systems and trouble management systems.
  • Performs quality assurance audits and takes responsibility for errors.
  • Receives escalations and initiates escalations to other carriers.
  • Assists in light troubleshooting, maintaining of and changes to existing circuits.
  • Works in a rapid-paced environment, multi-tasking daily.

To Land This Gig You'll Need:
  • High School Diploma required.
  • 5+ years of customer service experience.
  • Knowledge of DS1 and DS3 technology and provisioning.
  • Must have knowledge of MPLS, Intelligent T1, Colocation and SIP, and prior experience provisioning these orders.
  • Detail-oriented.
  • Proven ability to multi-task in a fast-paced environment.
  • Self-starter individual with a good attendance record.
  • Fundamental skills in MS word and Excel.

Bonus Experience:
  • Data and dedicated internet and voice service, TCP/IP and LAN
  • Hands-on DS1 and DS3 provisioning and testing, VoIP technology, and provisioning.
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