As a billable and customer-facing role, this position has significant financial impact on CXone:. The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours...
Work as a member of an agile team to enhance and improve software. Design and present projects to improve current process and overall platform. Code and test projects. Create automation...
Familiar with ITIL Framework. Ability to lead a project to completion. Stage and deploy Windows OS images on servers. Experience working in a SaaS environment. Coordinate and lead routine system...
Excellent Customer Service Skills a must. Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users. Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software....
FedRAMP Program Leadership:. Audit and Compliance:. Technical Expertise:. Risk Management:. Metrics and Reporting:. Stakeholder Management:. Documentation and Reporting :....
Work closely with UX team and product owners to identify and define research topics. Recruit and maintain relationships with users for usability testing and ethnographic studies. Conduct user research on...
Prioritize daily Service Requests/Cases and mange critical issues and situations. Interfacing with large priority Customer accounts and various NICE departments i.e., Customer Support teams, R&D Groups, Business Partners around the...
As a billable and customer-facing role, this position has significant financial impact on CXone:. The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours...
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