Uber Program Specialist IV - Vendor Management 

United States, West Virginia 

719293546

As a Vendor Management Specialist, your primary focus will be on meticulously managing daily, weekly, and monthly site performance metrics. You'll analyze KPI trends, extract insights, and pinpoint problem areas within our managed businesses. Additionally, you'll take charge of coordinating cross-functional projects, ensuring seamless documentation, and driving data-driven analyses to identify and address issues effectively.

• Track day-to-day vendor performance metrics
• Interact and follow-up with internal teams and third-party vendors to extract information and close action items.
• Report critical call-outs and insights for business improvement
• Execute performance improvement projects across vendors and businesses
• Conduct root cause analysis of identified problem areas within vendor operations
• Build and maintain working relationships between Uber and Vendor partners
• Coordinate and organize cross-functional projects with robust documentation
• Proactively identify problem areas and drive KPI improvements through data analysis
• Draft stakeholder communications for effective dissemination of insights
• Be the governance arm of the team keep all commitment on track and ensure closure on actions
• Consolidate communications from other leaders and present in a digestable manner

Basic Qualifications:

• Proficient in Google Workplace suite (Slides, Sheets, Docs, etc.)
• Familiarity with Uber products and business operations in the US & Canada market
• Previous experience in customer experience delivery
• Self-starter with proactive problem-solving abilities
• Data analysis and basic SQL understanding (preferred but not required)
• Stakeholder management capability

Preferred Qualifications:

• Expert proficiency in Google Workplace suite (Slides, Sheets, Docs)
• Excellent stroy-telling and presentation design skills
• Project management and or change management certification
• Demonstrated success in driving customer experience delivery for Uber products across multiple markets, preferably US & Canada
• Proven track record in project coordination
• Strong experience in data analysis
• Familiarity with contact center servicing and adept at managing vendor relations
• Proficient in SQL

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been crafted with
#OneUberin mind, supporting the whole you and the way that you work best.

• Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, and more.
• Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
• When you are in the office, we have an outstanding range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch and you’ll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .