Uber Program Specialist IV 

United States, West Virginia 

880280688

What You'll Do

• Act as agent POC for consultation on advanced support issues for the highest level U4B clients.
• Drive action to fix root-cause problems that affect customer experience.
• Act as the liaison between front-line support, Sales, and Program Management, sometimes partner with product/engineering teams to ensure resolutions are centered around customer experience.
• Provide data insights to encourage adherence to key outcomes and results (OKRs).
• Use trend analysis to provide insights to product and other stakeholders.
• Drive alignment between support and engineering on ongoing technical issues through internal comms.
• Support program managers to consolidate local insights by facilitating communication and collaboration with regional teams
• Based on the points above, assist program managers to summarize problem statements and generate initial hypothesis for actionable improvements
• Act as agent POC for consultation on advanced support issues for the highest level U4B clients.

What You'll Need

• Strong Critical Thinking Skills
• 2 years of Uber for Business experience or experience supporting business clients in a fast-paced environment (preferred)
• Ability synthesize information from engineering and communicate to audiences of varying levels of technical expertise
• Experience managing cross-functional projects and stakeholders, powered by data-driven insight
• Self-motivated with a strong affinity for strategic problem solving and driving action
• Demonstrated success in uncovering data to inform customer-oriented decisions
• Experience facilitating behavior change within organizations
• Experience with process optimization, customer support strategy or quality assurance
• Persuasive written and verbal communication skills across diverse functions and teams
• Adept in project management
• Strong attention to detail
• SQL knowledge (nice to have)
• Experience with Salesforce reporting (nice to have)
• Experience navigating Bliss (nice to have)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .